Posting in the Magento forums has been disabled pending the implementation of a new and improved forum solution which should better serve the community.

For new questions please post at magento.stackexchange.com, the community-run support site for the Magento community. We will be providing updates on the new forum solution soon. For questions or concerns please email community@magento.com.

Magento Forum

How do I setup a phone ordering method
 
fja3omega
Jr. Member
 
Total Posts:  24
Joined:  2009-10-26
 

I need a guide on how to setup phone ordering.
This is the first time I have tried doing this.
I know how to setup credit cards and cash on delivery but this is a bit weird.
But I guess that some customers use this method.

 
Magento Community Magento Community
Magento Community
Magento Community
 
BelVG
Guru
 
Avatar
Total Posts:  306
Joined:  2011-02-16
Minsk, Belarus
 

Hi,

Usually the process looks like this: the customer calls and the admin creates an order in the backend (Sales - Orders - Create New Order).
Any automated system for such method does not exist yet.

 
Magento Community Magento Community
Magento Community
Magento Community
 
fja3omega
Jr. Member
 
Total Posts:  24
Joined:  2009-10-26
 

Thanks for the reply
I researched that I have to set up sagepay and moto
I don\’t understand how to do this…
Do I need to have an account with sagepay and moto?

 
Magento Community Magento Community
Magento Community
Magento Community
 
BelVG
Guru
 
Avatar
Total Posts:  306
Joined:  2011-02-16
Minsk, Belarus
 

You should have (create) an account or you would not be able to accept payments through sagepay (if it’s necessary, of course). Otherwise, you may use other payment systems.

 
Magento Community Magento Community
Magento Community
Magento Community
 
fja3omega
Jr. Member
 
Total Posts:  24
Joined:  2009-10-26
 

Thanks again for the reply…
Hmmm… well I do have sagepay now but I still dont understand what MOTO is…
Trying to set it up…
So lets say an order is made…
I go to Sales
Create New Order
Select a Customer
Add the product ordered
If the customer pays with credit card
Do I take the customers credit card name, type, number?
If the customer check and money order what do I do?

 
Magento Community Magento Community
Magento Community
Magento Community
 
BelVG
Guru
 
Avatar
Total Posts:  306
Joined:  2011-02-16
Minsk, Belarus
 

Do I take the customers credit card name, type, number?

Yes, the customer should send you credit card details.

If the customer check and money order what do I do?

After making a payment, you’ll receive notification and then manually you should change the order status in the backend.

 
Magento Community Magento Community
Magento Community
Magento Community
 
fja3omega
Jr. Member
 
Total Posts:  24
Joined:  2009-10-26
 

Thank you for the replies…
I got it working now…
Now I have to set it up into production mode…
Wish me luck…

 
Magento Community Magento Community
Magento Community
Magento Community
 
BelVG
Guru
 
Avatar
Total Posts:  306
Joined:  2011-02-16
Minsk, Belarus
 

Do not mention it. We hope that you will be happy with your live store.

 
Magento Community Magento Community
Magento Community
Magento Community
Magento Community
Magento Community
Back to top