Having a bit of an issue here with the custom options on Magento.
If I go into the custom options of a product and create a new dropdown option and click ‘Save’, the option is saved when the page refreshes, but the options disappear. To make matters worse, when I click ‘Add new option’ to add to the drop down, the button doesn’t work. Nothing happens at all.
Additionally, when I load the page up (following the save), I get the following console error:
data.optionValues is undefined.
As expected, the product on the front end only shows a dropdown with ‘Please select’.
We’ve had a bit a problem with this. I’m not naming names here, but we installed a paid-for module from a certain reputable extensions company and there was an unrelated issue with it. We gave them access to our ftp to fix it and they’ve completely screwed up the custom options functionality.
Can anyone help me please? It’s pretty desperate as deadlines are looming.