Hi. Our team would like to share solution how to customise Contact Us - this method is an alternative to others and we hope the following article will be useful http://www.atwix.com/magento/customizing-contact-us/
The main goal of this decision is – do not touch file system every time we want to make changes to Contact Us page.
This might help if you`ll face the similar situation. You’re welcome to check it out and leave your feedback
