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Does a Module exist to provide Technical Product Support within an eCommerce website? 
Jr. Member
Total Posts:  1
Joined:  2011-08-28

I’m struggling to find a module that could be used or repurposed to provide technical support on my web site.  What I’m looking for is a search and or faceted drill down that would allow me to provide technical support for my customers use of the products I sell.  I’d want to be able to administrate the content from the Magento admin and provide text, video, step by step instructions with photos and a robust search utility that would enable a user to quickly drill down to the content they need. I want the content to be presented in a way that isn’t overwhelming for the user.  I also want to be able to survey the user and get them to quickly confirm whether the content was useful or not so that I can get some objective data that confirms we are helping people.  Finally, I also want the architecture of the module to be able to grow the content and categorization over time.

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