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PayPal - Cancel and Return - Cancelled order created
 
x-magneto
Jr. Member
 
Total Posts:  21
Joined:  2010-08-24
 

ee 1.9.0.0 & ee 1.12.0.0

Using Magento PayPal Website Payments Standard setup (ref:http://www.magentocommerce.com/knowledge-base/entry/setting-up-paypal-for-your-magento-store/)

Customer choose PayPal payment & get redirected to PayPal website. If customer click on “Cancel and Returns to xxxx-website-xxxx” the customer get redirect back to the website and customer get “You have no items in your shopping cart. Click here to continue shopping.”
Also in the backend a in Sales Order , a cancelled sales order is created, which also get registered as a sales in the Dashboard (last 5 Orders)

This does not occur if we using Ebizmart Sagepay & use their PayPal integration - If customer click on “Cancel and Returns to xxxx-website-xxxx” from PayPal Pyament Screen it return to the Shopping Basket with “Paypal transaction cancelled by client.” and items are still in basket

1. Has anyone else experience the above issues?
2. If Yes - How do I get the cancel & return to not empty basket & not create a cancelled sales order?

Many Thanks

 
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