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PayPal - Website Payments Standard - Online Refund? 
 
x-magneto
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Hi,

With PayPal Website Payments Standard is there an option to refund online?
When I create a Credit Memo there is only an button for “Refund Offline” ?

Many Thanks

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Yaroslav Rogoza
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Open an Invoice for your order. There is a button ‘Credit Memo’. Through this button you will get a form with two actions ‘Refund Offline’ and ‘Refund’. Good luck

 
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x-magneto
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Thanks for the reply. I didn’t mention I am testing this on development machine on Enterprise ver. 1.12.0.0 using PayPal Sandbox

I have tried :-

Sales > Orders , Click on a Order. On the Order View - Click on Invoices (left hand menu) , then click on Credit Memo but only get Refund Offline

If I click into the Invoice I only get Send Email & Print option & No Credit Memo. This is the same if I click on Sales > Invoice , click on the invoice, there is No Credit Memo

 
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Yaroslav Rogoza
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Did you capture your payment? What is the invoice status?
It should be ‘Paid’. If it’s paid and captured within paypal you should be able to refund online.

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x-magneto
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enarcatwix - 23 May 2012 11:17 PM

Did you capture your payment? What is the invoice status?
It should be ‘Paid’. If it’s paid and captured within paypal you should be able to refund online.

When I login to the PayPal Sandbox I can see the payment (see screenshot) but I did notice in Magento Sales order “Last Transaction ID:” is empty (see screenshot) does that mean it never got into Magento but did in PayPal?

It does show paid (see screenshot).

On the Magento PayPal configuration I have only filled in the “Email Associated with PayPal Merchant Account” & “Website Payments Standard Settings”

Anymore suggestions? Maybe something on the PalPal Sandbox settings?

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Yaroslav Rogoza
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Try to check order’s comments.
If transactions work well you will see comments like below

Capturing amount of £155.96 is pending approval on gateway. Transaction ID: “48S85264PL2584603”.

IPN “Completed”. Registered notification about captured amount of £155.96. Transaction ID: “48S85264PL2584603”.

Also can you post your invoice page screenshot.

 
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x-magneto
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Thanks enarcatwix - Its looks like it a IPN PayPal configuration error.

In PayPal “Instant Payment Notification Preferences” I setup Notification URL to “http://10.10.10.10/magento/paypal/ipn/” which will be wrong as this isn’t a internet facing address. I checked on “Instant Payment Notification (IPN) history” in PayPal and the status was “Failed”

I will have to setup a internet facing address and will try again.

Thanks for your help again

 
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maGhost
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Thanks, Yaroslav Rogoza, you explained everything well.

 
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Pixlhouse
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Thanks for the post. I understood very clearly.

 
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bozoo
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Hello all,
seems like the ability for refunding online has been removed for \"Website Standard\” as there\’s no refund-Method in Standard-Model.
There\’s a refund-Method in Mage_Paypal_Model_Pro, though.
Or did I miss something?

 
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