Posting in the Magento forums has been disabled pending the implementation of a new and improved forum solution which should better serve the community.

For new questions please post at magento.stackexchange.com, the community-run support site for the Magento community. We will be providing updates on the new forum solution soon. For questions or concerns please email community@magento.com.

Magento Forum

First and last name fields are not showing up under the one page check out billing information step
 
chriscouts
Jr. Member
 
Total Posts:  8
Joined:  2008-11-25
 

Hi,

I am running version 1.1.8

The first and last name fields are not showing up under the one page check out billing information step.
So of course when I try to go to the next step I get the error message indicating that I need to enter first and last name.

Anyone?

Thanks
Chris

Image Attachments
checkout1-Optimized.jpgcheckout2-Optimized.jpg
 
Magento Community Magento Community
Magento Community
Magento Community
 
chriscouts
Jr. Member
 
Total Posts:  8
Joined:  2008-11-25
 

Am I the only one with this problem?
Did anyone see this or have any idea what to look for?

Thanks
Chris

 
Magento Community Magento Community
Magento Community
Magento Community
 
Sebastian G
Guru
 
Total Posts:  336
Joined:  2007-09-15
 

Hi Chris, are you using any of the Magento Core Themes or have you created a Customized theme and appied it to your store?

 
Magento Community Magento Community
Magento Community
Magento Community
 
chriscouts
Jr. Member
 
Total Posts:  8
Joined:  2008-11-25
 

I’m using the default theme for the moment.
Once I get everything working the way I want I’ll change the skin

This is the standard one page checkout page, I can’t believe I’m the only one with this problem. Everything seem to work fine for the moment but I can’t figure out why the first and last name is not showing up on that page.

Thanks
Chris

 
Magento Community Magento Community
Magento Community
Magento Community
 
Sebastian G
Guru
 
Total Posts:  336
Joined:  2007-09-15
 

Indeed is very strange Chris… i have a few questions though:

Are you working on a local install or is it installed on server?

Are you experiencing this in All browsers or only in 1?

What is the OS that your computer has?

If it’s on a server, will you be able to post a link to your store so we can take a look?

 
Magento Community Magento Community
Magento Community
Magento Community
 
chriscouts
Jr. Member
 
Total Posts:  8
Joined:  2008-11-25
 

I am working on a local install no server yet hence no link
I’m only trying with one browser for the moment (IE 6). I’ll try with firefox later tonight
OS is Win XP

Thanks
Chris

 
Magento Community Magento Community
Magento Community
Magento Community
 
Casey C
Jr. Member
 
Total Posts:  1
Joined:  2008-12-06
 

If you disable the “Mage_Customer” module output in the System > Configuration > Advanced section (some people do this to turn off the “My Account” and “Login” links in the top links section) it will subsequently disable your First and Last name inputs on the Checkout.

I don’t know why this happens. It’s pretty dumb, in my opinion.

Hope this helped.

 
Magento Community Magento Community
Magento Community
Magento Community
Magento Community
Magento Community
Back to top