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Forgotpasswordpost blank page
 
Whitefeet
Jr. Member
 
Total Posts:  1
Joined:  2010-08-12
 

Since the magento 1.4 to 1.6.2 upgrade I have an error. When a customer clicks on “forgot password” link, introduces his password and sent it, a blank page appears. The url is customer/account/forgotpasswordpost/ and this page do nothing. The same happens in createaccount.

I’ve replaced de customer.xml file with base/default.

Please, if someone know what is happening, help would be so appreciated.

Thank you.

 
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kurt
Member
 
Total Posts:  44
Joined:  2008-07-15
 

Hi

could you fix the problem? I faced the same…

Kurt

 
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sara189
Jr. Member
 
Total Posts:  4
Joined:  2011-05-24
ndia
 

go to: app/design/frontend/default/[your_custom_theme_folder]/layout/customer.xml

add these codes:

<customer_account_resetpassword translate="label">
    <
label>Reset a Password</label>
    <
remove name="right"/>
    <
remove name="left"/>

    <
reference name="head">
        <
action method="setTitle" translate="title" module="customer">
            <
title>Reset a Password</title>
        </
action>
    </
reference>
    <
reference name="root">
        <
action method="setTemplate">
            <
template>page/1column.phtml</template>
        </
action>
        <
action method="setHeaderTitle" translate="title" module="customer">
            <
title>Reset a Password</title>
        </
action>
    </
reference>
    <
reference name="content">
        <
block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
    </
reference>
</
customer_account_resetpassword>

Hope it will help you. smile

 
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kurt
Member
 
Total Posts:  44
Joined:  2008-07-15
 

Thanks, but unfortunately that does not help…
Maybe an extension does not work properly, but I don’t know which.

 
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