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I have a client that runs a site on 1.4 magento platform and they are having an issue with order confirmation and shipping confirmation.
When a customer orders a product they instantly receive an order confirmation email which is great, but they are also receiving a shipping confirmation email which is not good. The client only wants the shipping confirmation sent when they add a tracking number. Is there a setting I am missing where I can set this up? Is it uncommon for the shipping to automatically send when an order is made.
It may be because the orders are being marked as COMPLETE (or another status), instead of PROCESSING, when the order is placed.
I have all my new orders being automatically marked as PROCESSING. When the shipping confirmation number is added, they are automatically marked as COMPLETE, and then the system triggers the shipping email.