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Customers not receiving order, invoice, and shipment confirmation emails
 
ShopMagCart
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Total Posts:  70
Joined:  2009-01-04
 

I upgrade from 1.3.2 to 1.5.1.0 a few months ago and have now discovered that customers are not receiving order, invoice, and shipment email confirmations.  I have all emails sent through my own server.  I tested using a dummy account with a Gmail email address and also a non free email service.  The strange part is that customers are receiving the new account and password reset emails.  Another odd thing is that I setup BCC for all email confirmations and those are coming through to me fine.

I have noticed since the upgrade that on all the BCC copies of the order confirmations is that in the “To:” field is blank on all emails.  When I was on version 1.3.2, the customer’s email address was always in there.  Maybe this is the root of the problem?

I would be grateful to any help you could offer.

 
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ShopMagCart
Member
 
Total Posts:  70
Joined:  2009-01-04
 

Could someone confirm that a customer’s email address or name is supposed to show in the “To” header of the email when an order confirmation is sent?

 
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