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Password issues
 
Matt Webster
Jr. Member
 
Total Posts:  13
Joined:  2008-08-29
 

All seemed fine till customers started reporting to me that there was major issues with not being able to login.

Now it looks like all my passwords arent right anymore.  I can’t send new passwords because they dont work either!!

 
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skippybosco
Enthusiast
 
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Total Posts:  796
Joined:  2008-10-03
 

How did you do the upgrade, Magento Connect or did you unzip the 1.8 to the directory?

If I had to guess I would say your MD5 encryption key changed.

Do new user passwords work ok?

 
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JLHC
Mentor
 
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Total Posts:  1287
Joined:  2008-05-09
Tampa, FL
 

Have you tried changing the password through phpMyAdmin?

You can do so by:-
1. Find the Magento database.

2. Find the admin_user field.

3. Edit the password filed and be sure to choose MD5 before you update it.

 
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