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Indexing problem showing no search results! HELP! 
 
Boston Stuart
Jr. Member
 
Total Posts:  3
Joined:  2009-11-09
 

Hello,

We have been using Magento for a few years now but have always had this problem.

When you look at the dashboard we sometimes see no results showing when customers are searching for products when we know there are hundreds.

For example

We list 147 Nikon products yet people are getting no results.

You can refresh the indexes but it just happens again and again and we end up having to refresh the indexes 20-30 times a day.

Has anyone else had this issue? Does anyone have any suggestions of what is going wrong?

Its very frustrating as people are not able to find products on our website and we are losing sales becuase of it.

Thanks for taking the time to read my post.

 
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chiefair
Mentor
 
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Total Posts:  1848
Joined:  2009-06-04
 

Search shows zero results during indexing. If you decide to refresh indexes (esp reindex all) during business hours, your customers may not be able to search (get back zero results) or view product during the time the reindex is happening. Reindexing the fulltext index shuts off search return results till it finishes.

Search also seems to have a timeout function. If your server is under heavy load and unable to keep up, you will notice that search starts returning 0 results.

 
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