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Customer Login Not Workin
Jr. Member
Total Posts:  4
Joined:  2010-09-22

The customer login/sign-up is not working on my site. I have received emails from clients saying they have not been able to login to their accounts (they were created when they checked out). I went ahead and created an account for myself (using the backend) and tried to login. Doesn\’t work. It basically refreshes the login page when I put in my credentials and click \"Log In\”. The same thing happens when I try and create a new account from the front end. I also tried inputting incorrect information to see if it would at least throw a password error or \"no account\” error but it doesn\’t even do that. I have scoured google and this forum for solutions but nothing so far has worked. Some suggestions I read said it could be a cookies issue or a server time/date issue but I have other magento sites hosted on the same server and their customer sign-up/login works fine. The site in question is

Any help would be greatly appreciated as I have been racking my brain with this for two days now. Thanks in advance.


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Magento Community
Total Posts:  2205
Joined:  2009-11-18
Bucharest, Romania

Here is the problem.
Your username and password are not sent to /customer/account/loginPost
They are sent to /customer/account/login. This is why you cannot login.
Now here is why your data is sent to that url.
You have this piece of code in your page:

<form action="" method="post" id="newsletter-validate-detail">
label for="newsletter" style="color:white; padding-top:5px;">Sign Up for Our Newsletter:</label>
input type="text" name="email" id="newsletter" title="Sign up for our newsletter" class="input-text validate-email" />
button type="submit" title="Subscribe" class="button" ><span><span>Subscribe</span></span></button>
script type="text/javascript">
var newsletterSubscriberFormDetail = new VarienForm('newsletter-validate-detail');

As you can see here the form that opens in the first line is never closed. So the browser will consider the form until it finds a </form> tag.
It finds it at the end of your login tag. You cannot have one form in an other form so the browser submits the initial form that has action="” (this means the current page).

I assume the problem started when you added your newsletter form in the header.
Edit that code and close the form and it should work.


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