I think the functionality to be able to create/edit customers and orders from the administrator (backend) is very valuable. I can see the situation when the customer calls for to place an order via a phonecall instead to do it onsite.
I want to suggest that you do the products in create order linkable (see attached picture) - when you press on (for example) a product ID No. then it open a new window with complete frontend product information. The advantage is when a customer starts to ask about something for a specific product and you as sales person need more information about the product, then you just need to press the link from backend instead to manually open a new window and do do a new search for the product from the frontend.
I hope you understand what I mean - else please let me know and I’ll try to explain it in a better way. Thanks.
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