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“Proceed to Checkout” sends customer back to home page? 
 
ehusted
Jr. Member
 
Total Posts:  12
Joined:  2008-11-25
California
 

A shopping cart for my client has been live for a couple days already (with successful purchases, etc.) but I’ve gotten 2 phone calls from customers saying they couldn’t purchase any products.

A customer will add product(s) to their cart, but when they “Proceed to Checkout” it sends them back to the front page.

Edit: I have checked what browsers they have tried purchasing on, and it was both Internet Explorer and Firefox. I’ve tested the shopping cart in IE6, IE7, Firefox 2, Firefox 3, Safari, Opera, Google Chrome, etc. and it works just fine.

Any ideas?

Thank you!

 
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redpen
Sr. Member
 
Total Posts:  254
Joined:  2008-01-23
 

Magento > 1.1.6 doesn’t work behind proxies, for example: schools, universities etc, with the default session checking.  Disable one or some until it works.

 
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d9000
Jr. Member
 
Total Posts:  18
Joined:  2008-04-29
 

Disable one or some what?  I am having the same problem - I have had two (potential) customers email me saying they are being redirected to the homepage on checkout, but they are too miffed to put up with my troubleshooting questions; I can’t reproduce the problem here.

Are you referring to disabling the Session Validation Settings under System > Configuration > General > Web?

 
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robertheppell
Jr. Member
 
Total Posts:  28
Joined:  2009-02-03
 

I’ve had this recently since I upgraded to 1.4

Are you running multiple domains? If it happens when you customer proceed to checkout this is when they go from http to https, the information isn’t being passed over?

I’ve seen this question on many different treads but no answers.

Any ideas?

 
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robertheppell
Jr. Member
 
Total Posts:  28
Joined:  2009-02-03
 

I\’ve had this recently since I upgraded to 1.4

Are you running multiple domains? If it happens when you customer proceed to checkout this is when they go from http to https, the information isn\’t being passed over?

I\’ve seen this question on many different treads but no answers.

Any ideas?

 
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