Just wanted to give a bit of feedback to the community & Varien after processing 7000+ orders via magento and capturing customer feedback & issues along the way. Hopefully this will provoke some thoughts of things to address in future releases and/or feedack on how we might fix our current issues - we have probably overlooked many things.
This is on one site over a 40 day period. This was an existing site that was converted to Magento just prior to the 40 day period - we had done extensive testing and development prior to that but as they say there is no test like going live and getting real life customer feedback.
I’ll start with the issues and then go on to the positives.
Really Big Issues:
The above 2 issues are enough at this stage to make us pause on moving forward with Magento on other sites.
Lack of documentation on upgrades and exactly what functionality has changed and the impact it may have.
Backend - have to mark an order as shipped to be able to print a packing slip - this seams a simple issue and it probably is simple to resolve but we have not had the time to focus on it fully to get a work around going.
Backend - Shipment email repeats SKU twice on configurable products. - Bug reported.
Backend - lack of ability to refund part of an order - realise this may be reliant on payment method.
Backend - lack of ability to create a seperate packing slip for each product on an order if needed - i.e. if a customer order 2 products and one ships directly from manufacturer we would like to be able to print a spereate packing slip for that item on the order - at the moment we have to create a seperate order, invoice, ship and credit back - which is a little crazy not to mention an accounting nightmare. - must be a better way of doing it
backend - lack of ability to strip html code from product descriptions in export - we use comparison engines heavily and this causes us a real headache.
Overall a great, great ecommerce system. We love the code base and the clear seperation from layout and code and the ability to customise 100%. The backend is a dream compared to other ecomeerce software (dispite the niggles above). The product has a great professional team behind it and I am sure all of the issues will be worked through soon.
All in all this has been a positive experince and a change I am glad we made. I realise we can probably address most of the issues I mentioned above by hacking the code somewhat but we have focused on that up to now. This is really just to give a general idea on the issues we have experienced.
We are on a modified version of the Modern theme - checkout, cart etc are all untouched and are unmodified from modern theme.
We are running v1.1.8
MySQL, Linux etc.
Hope this helps some people. Feedback appreciated and welcome.