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SSL Checkout problem, can you help me to test? 
 
linxbaijy
Member
 
Total Posts:  52
Joined:  2007-12-12
 

https://www.herbalspan.co.uk/checkout/cart

Can you please click the above link and see what happens in your computer?

Is it “shopping cart is empty” page or the homepage http://www.herbalspan.co.uk

My problem is any https:// page is redirected to the Non-secured homepage.  The website was fine and order came in as normal.  Now it has been no order for days.

The most weird thing is I have no problem with the website and all SSL checkout pages are correct in my home pc.  It happens to my office pc.  But the office pc has no problem to visit other https:// websites.  I also received complain from customers.

Contacted the web hosting, the https:// links are displayed correct and all checkout function well in their pc.

I don’t know what went wrong, perhaps swtich other hosting or the problem of SSL certificate?

 
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xrussx
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Total Posts:  54
Joined:  2008-11-24
 
linxbaijy - 24 November 2008 05:38 AM

https://www.herbalspan.co.uk/checkout/cart

Can you please click the above link and see what happens in your computer?

Is it “shopping cart is empty” page or the homepage http://www.herbalspan.co.uk

My problem is any https:// page is redirected to the Non-secured homepage.  The website was fine and order came in as normal.  Now it has been no order for days.

The most weird thing is I have no problem with the website and all SSL checkout pages are correct in my home pc.  It happens to my office pc.  But the office pc has no problem to visit other https:// websites.  I also received complain from customers.

Contacted the web hosting, the https:// links are displayed correct and all checkout function well in their pc.

I don’t know what went wrong, perhaps swtich other hosting or the problem of SSL certificate?

What version are you running?

 
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linxbaijy
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Total Posts:  52
Joined:  2007-12-12
 

it is 1.1.7 now.

 
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xrussx
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Total Posts:  54
Joined:  2008-11-24
 

This is happing on my site too, I have had serveral different people try it from different locations and it works just fine for them. But it is happing from just this one location or at least so far. If I just your site from the location where mine has the problem its doing the same thing. I am now running 1.1.7

Who is your hosting provided by?

****This is my post:
When I click my account, log in or check out it is redirecting back to the homepage(index.php).

But from another location its working just fine, from the location where its not working if I change the non-secure URL to https://www.shopnutsandbolts.com it starts working from the bad location but of course I am now using the SSL on the pages I don’t need to use it on.

I have cleared the cache.

Version 1.1.7 Clean install

 
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linxbaijy
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Total Posts:  52
Joined:  2007-12-12
 

Your site is doing fine here.  AND amazingly, my site is working from this location NOW!  I have been trying whole last Friday and today to identify the problem.

Is your site working now from the problem location?

My hosting company is Properhost.

 
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xrussx
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Total Posts:  54
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Its not working from the problem location. What did you do?

 
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linxbaijy
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Total Posts:  52
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No, I did nothing. I will email hosting and see whether they did anything.

Is my site working from your location now?

Do we have same hosting?

 
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linxbaijy
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Total Posts:  52
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It IS crazy. there is still problem.

From last Friday to 30 mins ago, all browsers have the same behaviour.

But now I found only Firefox 3 has problem with my site and your site now.  Both IE7 and google chrome can proceed with checkout with SSL.  I have cleared cache, cookie ... everything in all browers.

 
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fsj911
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Total Posts:  18
Joined:  2008-10-05
 

I have the same problem on my site. The only thing I did was to disable and then enable one page checkout from Admin....
Does anyone have a solution yet? Does it have to do with 256 vs. 128 bit SSL ecryption? Any ideas?

 
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linxbaijy
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Total Posts:  52
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Hi fsj911,

Did you solve the problem after disable and enable the one page checkout?

I found it made no difference to my site.

 
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fsj911
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No, it didn’t make any difference. I don’t understand… but I was on 1.1.6 for over 40 days b4 going to 1.1.7 and it all working well from 3 locations. Now, one location has problem, and it started after upgrade to 1.1.7

 
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fsj911
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I’ve opened a bug report for it #8882. Let’s see what comes out

 
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linxbaijy
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Total Posts:  52
Joined:  2007-12-12
 

The difficulty is this is not that easy to duplicate.

 
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linxbaijy
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Total Posts:  52
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Just like to add that https:// works fine under FF3 if I enable SSL in backend, but one page checkout still has problem with FF3.

Apparently the problem is now “one page checkout “ with SSL.

 
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fsj911
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one page checkout is one. Can you login as a customer to your account? in my case, it seems that ANY secure link on frontend will redirect me to home page. Sometime redirected URL would be http://www.mydomain.com/?__SID=U .... I think the issue is session/cookie/client domain/ssl related… soemthing is not backward compatible between 1.1.6 and 1.1.7

 
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xrussx
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Yeah the only way right now to fix the problem is changing your non-secure URL to https:// this seems to fix the issue.

 
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