I hope someone can point me in the right direction here, this is driving me nuts! The scenario is:
- customer orders several products
- order dispatched and complete
- customer later returns one item
So now I want to create a credit memo for part of the order:
- I open the order
- Select Credit Memo (offline credit)
BUT I can’t select the quantity for items to refund. - Magento has locked this field.
This only happens if the payment type on the original order was Paypal or Payflow Pro. For example if I create a test order and pay via money order or some other payment module then it IS possible to create a credit memo.
Has anyone had this problem?
How do you correctly record the credit memo?
Is there a hack to allow credit memos for these payment methods?
Thanks in advance.