So we have had our account for a couple months now and we just now noticed that some of our orders are not being sent to authorize.net for processing. So even though it says order complete on magento only some order actually make it to authorize.net. This is ha huge problem because we have been sending product out and never getting paid. Can anyone help us on this it is very frustrating. Thanks
I figured out what the problem was for the site I am working on. I had Saved CC turned on as I thought this meant Magento would save the Credit cards so people would not have to enter this later. It’s not for that, this option is if you want to run cards on your own Machine. So some people where making their payment with the Saved CC option and Some where doing it with the Authorize.net option. That is why some went through and some did not.
The ones that made their transaction with Saved CC say pending and the ones with Authorized.net say Processing. And of course the ones with Saved CC never ended up in the bank account.
So this is a newbie mistake, but most likely what causes this problem for anyone else out there.
I did this before I knew what it really meant also. You can still process the card. So dont write it off as a loss. Go to authorize.net and under tool authorize and capture the card info with the order details.