Magento Forum

   
Please help!!!! Cant login! Emergency!!! 
 
RTellez06
Jr. Member
 
Total Posts:  30
Joined:  2008-08-25
 

Please someone help me, I need this fixed ASAP we open in 1 week and still need to add thousands of products :(

Parent Role id 'G6' does not exist

#0 /home/newhomet/public_html/lib/Zend/Acl.php(124): Zend_Acl_Role_Registry->add(Object(Mage_Admin_Model_Acl_Role_User), 'G6')
#1 /home/newhomet/public_html/app/code/core/Mage/Admin/Model/Mysql4/Acl.php(106): Zend_Acl->addRole(Object(Mage_Admin_Model_Acl_Role_User), 'G6')
#2 /home/newhomet/public_html/app/code/core/Mage/Admin/Model/Mysql4/Acl.php(75): Mage_Admin_Model_Mysql4_Acl->loadRoles(Object(Mage_Admin_Model_Acl), Array)
#3 /home/newhomet/public_html/app/code/core/Mage/Admin/Model/Session.php(99): Mage_Admin_Model_Mysql4_Acl->loadAcl()
#4 /home/newhomet/public_html/app/code/core/Mage/Admin/Model/Observer.php(75): Mage_Admin_Model_Session->refreshAcl()
#5 /home/newhomet/public_html/app/code/core/Mage/Core/Model/App.php(1103): Mage_Admin_Model_Observer->actionPreDispatchAdmin(Object(Varien_Event_Observer))
#6 /home/newhomet/public_html/app/Mage.php(298): Mage_Core_Model_App->dispatchEvent('controller_acti...', Array)
#7 /home/newhomet/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(391): Mage::dispatchEvent('controller_acti...', Array)
#8 /home/newhomet/public_html/app/code/core/Mage/Adminhtml/Controller/Action.php(123): Mage_Core_Controller_Varien_Action->preDispatch()
#9 /home/newhomet/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(342): Mage_Adminhtml_Controller_Action->preDispatch()
#10 /home/newhomet/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Admin.php(143): Mage_Core_Controller_Varien_Action->dispatch('index')
#11 /home/newhomet/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(174): Mage_Core_Controller_Varien_Router_Admin->match(Object(Mage_Core_Controller_Request_Http))
#12 /home/newhomet/public_html/app/Mage.php(447): Mage_Core_Controller_Varien_Front->dispatch()
#13 /home/newhomet/public_html/index.php(46): Mage::run()
#14 {main}

 
Magento Community Magento Community
Magento Community
Magento Community
 
RTellez06
Jr. Member
 
Total Posts:  30
Joined:  2008-08-25
 

PLEASE SOMEONE HELP! Our company is going live next Monday! Its an emergency, we have thousands of products to still add!

 
Magento Community Magento Community
Magento Community
Magento Community
 
skippybosco
Moderator
 
Avatar
Total Posts:  796
Joined:  2008-10-03
 

Well basic troubleshooting.. what changed right before you started getting these error messages?

What version of Magento are you using? Have you modified code? Added modules? Custom Modules..

 
Magento Community Magento Community
Magento Community
Magento Community
 
RTellez06
Jr. Member
 
Total Posts:  30
Joined:  2008-08-25
 

Only thing that happened was I added a user, and changed their permission.

 
Magento Community Magento Community
Magento Community
Magento Community
 
skippybosco
Moderator
 
Avatar
Total Posts:  796
Joined:  2008-10-03
 

1) What version of Magento are you using (stock Magento with no changes or additional modules?)
2) Where do you see that error message (what steps to reproduce it)
3) Do you only get that error message with that one specific user or all users?
4) Have you tried deleting that user?
5) Have you tried creating a user and not changing the permissions to see if that works ok

Essentially trying to isolate the issue

 
Magento Community Magento Community
Magento Community
Magento Community
 
RTellez06
Jr. Member
 
Total Posts:  30
Joined:  2008-08-25
 

Stock version of magento, only modules added are the delivery module. The error message pops up when I try logging in, and it does it for all users. I can’t delete a user because no one can login :(

 
Magento Community Magento Community
Magento Community
Magento Community
Magento Community
Magento Community
    Back to top