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please, please, please help with checkout issues including blank page, etc…
 
xia
Jr. Member
 
Total Posts:  7
Joined:  2008-11-14
 

so frustrated. did fresh installation, no edits/changes whatsoever. simply cannot checkout. sometimes i get blank page, sometimes i get long php error message, sometimes i get a page with two fields - billing and shipping - and neither is clickable.

how is this possible? everything else is working but just cannot get past checkout. this is such a beautiful, professional product and the most basic page of all—checkout—is not usable.

have read all forums relating to this and tried everything but to no avail.

can anyone help me?

thanks!

 
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Sebastian G
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Total Posts:  336
Joined:  2007-09-15
 

Are you basing your theme on any of the Magento themes as a New Theme (different folder) or you overwrote the Magento theme with your changes?

 
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xia
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Total Posts:  7
Joined:  2008-11-14
 

that’s what’s so frustrating and perplexing. i didn’t change a thing. it’s as out of the box as possible. simply installed, set up a product, went to test checking out the product and have never been able to.

 
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Sebastian G
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Total Posts:  336
Joined:  2007-09-15
 

Can you post the url to your store?  smile

 
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xia
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Total Posts:  7
Joined:  2008-11-14
 

thanks for the help!

 
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Sebastian G
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Total Posts:  336
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Can you check the permissions to the js folders on your servers? looks like that’s the problem, the javascript is not working wink

 
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xia
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Total Posts:  7
Joined:  2008-11-14
 

hope i get what you mean. i made the js folder 777 and it’s still not working. do i need to do that to every folder inside the main js folder?

also, does that solve the blank page issue? that’s what’s happening most often now.

 
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Sebastian G
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Have you cleared the store cache?

 
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xia
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Total Posts:  7
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no, how do i do that? under cache mgmt in system? i don’t see a clear store cache option...which one do i select?

 
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Sebastian G
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Total Posts:  336
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Yes under cache Management mark all the checkboxes under ‘All Cache’ select Refresh from the dropdown and hit Save Cache Settings

 
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xia
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Total Posts:  7
Joined:  2008-11-14
 

cleared cache and still blank checkout page. is there anything else i can do?

 
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xia
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Total Posts:  7
Joined:  2008-11-14
 

you gave up on this? is there anything else i can try? can’t believe this is not resolvable.

 
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cannonballdex
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DId you edit your secure or unsecure urls?

 
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ServWise
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Total Posts:  17
Joined:  2008-12-10
 

I have this same problem. Any resolution.

 
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Ravie13
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Total Posts:  30
Joined:  2009-02-04
 

I’m having the exact same problem. I’m on version 1.2.1.2 of Magento so I know it’s not an old bug that got fixed.  It’s still a problem - whatever it is.  Any advice?

I tried clearing the cache per the instructions earlier in this thread. That didn’t fix the problem.

This is what the checkout page looks like using Google Chrome (options are unclickable).  CLICK TO VIEW

This is what it looks like in IE6.  CLICK TO VIEW

This is what it looks like in FireFox.  CLICK TO VIEW

As you’ll see - in those last two photos all I’m getting is a white screen with a memory error.

Image Attachments
CheckoutErrorFirefox.png
 
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leteguez
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Total Posts:  1
Joined:  2009-03-11
 

I have the same problem too with the memory. Any solutions? Could we change the code on line 860 in url.php or will that screw everything up?

 
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