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Can’t login to magentocommerce.com website
 
Global Backing
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I use firefox 3.6.13 on linux and I can’t log into this very site. When doing so it just goes back to the login page without any warning or error messages. Is this a bug in firefox (maybe it’s not accepting the Session correctly) or is something wrong with Magento?

BTW I switched to Chrome to post this message.

 
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NeilA
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The problem is well known and is being worked on - sometimes deleting cookies for this site helps… but it’s a pain for us mods too…

Regards

 
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benjib98
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I too cannot login to my www.magentocommerce.com account regardless what browser I use. I know the reason but it doesn’t make sense.
Below is the error message from the magento login page:

The form you submitted contained the following errors
The username you submitted was not found in the database

The username I entered in was used this week to upload my new extension and now it doesn’t exist????
What the hell!? Can someone from the Magento team explain this to me please?

 
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Rhonda_Rondeau
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benjib98 - 06 April 2011 01:38 AM

I too cannot login to my www.magentocommerce.com account regardless what browser I use. I know the reason but it doesn’t make sense.
Below is the error message from the magento login page:

The form you submitted contained the following errors
The username you submitted was not found in the database


The username I entered in was used this week to upload my new extension and now it doesn’t exist????
What the hell!? Can someone from the Magento team explain this to me please?

Please contact me directly at rhonda at magento dot com

Rhonda

 
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jdixon
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Total Posts:  24
Joined:  2011-01-20
 

Hey NeilA,

Did you ever find the source of the login problem?  Our Magento site does the same thing.  Firefox won’t allow our customers to login unless they delete their cookies.

Thanks for any insight you may have!

James

 
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jdixon
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It turns out we were having two problems with Magento ver. 1.5.1.0.

1) trigger_recollect in records in our sales_flat_quote was set to 1 for some users old shopping carts stopping them from logging in.  Removing them solved this problem:

http://www.magentocommerce.com/boards/viewthread/53981/#t174307

2) The cookies were being rejected for some reason.  Users had to delete cookies before they could login.  The following core hack worked, although it\’s a dirty solution:

http://www.magentocommerce.com/boards/viewthread/8788/P75/#t280784

Hopefully this helps someone.

 
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