Hopefully someone else has had this problem and can assist me. I purchased ‘Custom Bulk Product Import’. All of my products imported but unfortunately, I use downloadable products only and each product’s respective ‘download file’ is not connecting with the product. All of the downloadable zip files are uploaded to the proper folder (/media/import/) and the CSV file is correct so it could possibly be a permissions problem?
If you manually add a downloadable product into Magento and upload a download file with it, Magento takes that file and creates a subfolder within /media/downloadable/files/links/ and places the file there (associating it with the product). This is where my import is breaking down. During import process, Magento sees the files in the Import Folder but does not or cannot associate/link them to the actual product.
Hopefully someone can help. The maker of the script nor my hosting company doesn’t know what the permissions should be on any of the folders or files associated with this process.