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Checkout taking way to long (5 Minutes)
 
cuda71
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Joined:  2010-08-23
 

We are having a checkout problem, our site is taking MINUTES not seconds .  We have customer trying to checkout and reporting that the system is taking 5 - 8 minutes to process on submit. We have of course tested it ourselves, and it does take every bit of 5 minutes to process. 

Anybody have any idea what might be going on?

Thanks,
Bill

 
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Damian Culotta
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Joined:  2008-12-10
Argentina
 

Did you checked the server logs? (Apache, Mysql).
Did you set the Magento logs into System -> Configuration -> Developer?

I think that you need to start there trying to detect any possible issue.

 
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cuda71
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Thanks Damián Culotta,

I think we have optimize Apache and the db all we can. We will look into the Magento setting in “Developer”, Thanks for the advice.

I don’t know if it helps anybody that is willing to help us trouble shoot our problem but, it also takes an unusually long time to login to the admin. Not the 5 minutes like the checkout but, a good 45 sec.

Anymore Ideas??????

 
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magentohostinfo
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It could possibly be database lag… a little more information about your environment would be nice.  Is this on a dedicated server with the web server and database server on the same box?  Also is this a new store with this problem or a store that was working fine in the past that all of a sudden has this problem?

 
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cuda71
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It is a dedicated server with Media Temple, the database is on the same box. It is a new store running 1.4.1.1.

The store has about 10,000 grocery items in lots of categories but, the store runs great, it is just the CRAZY 5 minute checkout time.

We are using Onestep Checkout and we have enabled it, and disabled it, set either way, checkout time was the same 5 minutes.

Our site is LIVE and the checkout time is killing me.

URL= http://ehomedelivery.com/shop

 
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