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I have exported all products from Magento (using Export / Import) then added a new product + its image (in the right location on the FTP) but the end user can’t see the image. I have done the same with the products that came as default on Magento (I exported all products, then deleted one of the “old” products, and then imported the file which I have just exported - now the image of the “old” product is gone!).
1. Upload your image file(s) to /media/import
2. Update your field mapping and add image, small_image, thumbnail
3. Update your CSV file (just do this in Notepad to avoid any issues): add your images at the end of the line, separated by a comma, preceded by a backslash and enclosed in double-quotes. I.e. you will need to type: ,"/myimage.gifâ,"/mysmallimage.gifâ,"/mythumbnail.gif"