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Backend: Orders empty
 
cooperation
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Hello

Please I need your help. In the backend in the “orders” nothing is beeing desplayed.

I get the order emails, I can also login as a customer in the frontend to check my order which is “pending” but I cannot see any orders in the backend.

Please what can I do?

Thank you very much

 
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Brent W Peterson
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Are you logging into Magento with Full administrative rights?
What version of Magento?

Have you tried re-installing core adminhtml through Magento connect?

 
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satish
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@cooperation:: You will need to check your current site code with newly downloaded magento version. I think your current store installation is not properly. So you can also install.

Satish

 
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Brent W Peterson
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@satish: Thank you for clarifying what I already said in my post

 
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cooperation
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Hello,

I found in another post that with \"magento-core/Mage_All_Latest\" I could install the latest core amdinhtml files. But this does not seem to be a vaild location.

I tried ti find it also in the Magento Connect, but I think I was looking for something wrong, because there are only langueage files and Themes to download.

Please, would you be so kind to post here the correcto location to download the latest core adminthml files through Magento Connect.

Thank you very very much!!!!

 
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Brent W Peterson
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If you login to your Magento connect you should be able to click on Check for Upgrades and it will tell you all the sections that have upgrades available.

 
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cooperation
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Hello again, please I need a bit of more help.

I did re-install all the extensions from the Magento Connect:
install ok: channel://connect.magentocommerce.com/core/Lib_Google_Checkout-1.4.0.0
install ok: channel://connect.magentocommerce.com/core/Lib_Js_Calendar-1.51.1
install ok: channel://connect.magentocommerce.com/core/Lib_Js_Prototype-1.6.0.3.2
install ok: channel://connect.magentocommerce.com/core/Lib_PEAR-1.4.0.0
install ok: channel://connect.magentocommerce.com/core/Lib_Phpseclib-1.4.1.0
install ok: channel://connect.magentocommerce.com/core/Lib_ZF_Locale-1.9.6.1
install ok: channel://connect.magentocommerce.com/core/Mage_Locale_en_US-1.4.1.1
install ok: channel://connect.magentocommerce.com/core/Lib_Js_Mage-1.4.1.0
install ok: channel://connect.magentocommerce.com/core/Lib_ZF-1.9.6.1
install ok: channel://connect.magentocommerce.com/core/Lib_Varien-1.4.1.1
install ok: channel://connect.magentocommerce.com/core/Mage_Core_Modules-1.4.1.1

But still, I dont see the orders! And the in the Dashborad are quite some boxes missing! (see attached image).

Please help!

Image Attachments
Magento-Backend.png
 
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Brent W Peterson
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What does it say when you click on your orders tab?

What indexes have you not updated?

 
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Brent W Peterson
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Also, did you try re-installing adminhtml?

 
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cooperation
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Hello,

well the “Orders” screen is empty! I have attached screenshot.

I check the indexes and re-indexed them.

Please, how do I re-install the adminhtml?
In the Magento Connect I did not see a specific option for that.

Thanks for the help so far!

Image Attachments
Magento-Orders.png
 
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Brent W Peterson
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This should work for admin html

magento-core/Mage_Core_Adminhtml

 
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cooperation
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Hello, that did the job!!!

Thank you very much!!

But unfortunatly I have now a white screen in the frontend :-(

Please, if you could tell me what to touch to get the frontemd back, I would be more than happy!

Thank you very much

------------------------
Sorry, I did not see that also the “Orders” Section is still empty.

One problem solved, two to go..

 
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Brent W Peterson
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What theme are you using, try choosing the classic theme to make sure it is not your theme.

 
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cooperation
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Well Its the Theme. Its a bought Monstertemplate Theme.

After switching to the modern one, everything look fine,except the ORDERS page in the Backend, which is still in blank!

Any Idea how to:

1) fix the white screen in the frontend (what could be wrong?, where should I start looking?)

2) fix the blank orders page in the admin backend?

Thank you again for all the help!

 
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cooperation
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Hello again,

Well the Blank Frontpage problem is solved! I contacted with the guys from Monstertemplate, where I bought the template, and they made it compatible with the latest version! (Thanks to them)

Now only problem which remains, is the “Orders” Page in the Backend which is still empty.

Please, what could it be? Where should I start to look for?

 
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cooperation
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Hello again,

Please, I am still struggling with the empty “ORDERS” page.

I can see the orders in the dashborad, I can click on them and see the detail. But when I click in the menu on “orders” I only get a blank page. No content is loaded, no hidden code, simply nothing is displayed.

I have attached a screenshot.

I would really apreciate if you could help me fix this.

Thank you very much

Image Attachments
order_empty.png
 
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