Magento

Just upgrade from 1.3.2.3 to 1.4.1.1.

After complete the order shipping information, can not print shipping lable or invoice.

It shows:

“There has been an error processing your request
Exception printing is disabled by default for security reasons.

Error log record number: 758313666888”

Any Idea how to fix it?

Thanks in advance.

David

First go to:

and look for “local.xml.sample” and rename it to “local.xml”.

Once they happens, refresh the page and it should give you a detailed report as to what is causing the errors and repost that error log here.

Thank you Kris, but where can I find the [Base URL] / errors ?

Base URL = Base Folder = Root = The folder where you installed Magento.

Errors is a folder inside the Base Folder.

Thank you very much. Here is the report:

- <config>
<skin>default</skin>
- <report>
- <!-- “action” can be set to “print” to show exception on screen and “email”
to send exception on specified email

-->
<action>print</action>
- <!-- in “subject” you can set subject of email

-->
<subject>Store Debug Information</subject>
- <!-- “email_address” admin email address

-->
<email_address />
- <!-- “trash” is handle about trace info
value “leave” is for store on disk
value “delete” is for cleaning

-->
<trash>leave</trash>
</report>
</config>

Hi, Kris,

After I rename the local.xml.sample” to “local.xml”., and try to print the invoice again, I got the following error messages:

There has been an error processing your requestOnly non-interlaced images are currently supported.
Trace:
#0 /home/avprovi1/public_html/lib/Zend/Pdf/Resource/ImageFactory.php(54): Zend_Pdf_Resource_Image_Png->__construct(’/home/avprovi1/...’)
#1 /home/avprovi1/public_html/lib/Zend/Pdf/Image.php(124): Zend_Pdf_Resource_ImageFactory::factory(’/home/avprovi1/...’)
#2 /home/avprovi1/public_html/app/code/core/Mage/Sales/Model/Order/Pdf/Abstract.php(136): Zend_Pdf_Image::imageWithPath(’/home/avprovi1/...’)
#3 /home/avprovi1/public_html/app/code/core/Mage/Sales/Model/Order/Pdf/Invoice.php(57): Mage_Sales_Model_Order_Pdf_Abstract->insertLogo(Object(Zend_Pdf_Page), Object(Mage_Core_Model_Store))
#4 /home/avprovi1/public_html/app/code/core/Mage/Adminhtml/controllers/Sales/OrderController.php(461): Mage_Sales_Model_Order_Pdf_Invoice->getPdf(Object(Mage_Sales_Model_Mysql4_Order_Invoice_Collection))
#5 /home/avprovi1/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Sales_OrderController->pdfinvoicesAction()
#6 /home/avprovi1/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch(’pdfinvoices’)
#7 /home/avprovi1/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(177): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#8 /home/avprovi1/public_html/app/code/core/Mage/Core/Model/App.php(304): Mage_Core_Controller_Varien_Front->dispatch()
#9 /home/avprovi1/public_html/app/Mage.php(596): Mage_Core_Model_App->run(Array)
#10 /home/avprovi1/public_html/index.php(80): Mage::run(’’, ‘store’)
#11 {main}

Any idea how to fix it?

Thank you in advance.

Hi I have exactly the same issue here is the log
Trace:
#0 /var/www/vhosts/domainname/httpdocs/lib/Zend/Pdf/Resource/ImageFactory.php(62): Zend_Pdf_Resource_Image_Jpeg->__construct(’/var/www/vhosts...’)
#1 /var/www/vhosts/domainname/httpdocs/lib/Zend/Pdf/Image.php(124): Zend_Pdf_Resource_ImageFactory::factory(’/var/www/vhosts...’)
#2 /var/www/vhosts/domainname/httpdocs/app/code/local/Ecsso/Sales/Model/Order/Pdf/Abstract.php(114): Zend_Pdf_Image::imageWithPath(’/var/www/vhosts...’)
#3 /var/www/vhosts/domainname/httpdocs/app/code/local/Ecsso/Sales/Model/Order/Pdf/Invoice.php(36): Ecsso_Sales_Model_Order_Pdf_Abstract->insertLogo(Object(Zend_Pdf_Page), Object(Mage_Core_Model_Store))
#4 /var/www/vhosts/domainname/httpdocs/app/code/core/Mage/Adminhtml/Controller/Sales/Invoice.php(116): Ecsso_Sales_Model_Order_Pdf_Invoice->getPdf(Array)
#5 /var/www/vhosts/domainname/httpdocs/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Controller_Sales_Invoice->printAction()
#6 /var/www/vhosts/domainname/httpdocs/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch(’print’)
#7 /var/www/vhosts/domainname/httpdocs/app/code/core/Mage/Core/Controller/Varien/Front.php(177): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#8 /var/www/vhosts/domainname/httpdocs/app/code/core/Mage/Core/Model/App.php(304): Mage_Core_Controller_Varien_Front->dispatch()
#9 /var/www/vhosts/domainname/httpdocs/app/Mage.php(596): Mage_Core_Model_App->run(Array)
#10 /var/www/vhosts/domainname/httpdocs/index.php(78): Mage::run(’’, ‘store’)
#11 {main}

Unable to print Invoice in magento 1.4.1.1

When I tried to print Invoice I got the below error in Magento 1.4.1.1

Table offset (1445424) not within expected range

Trace:
#0 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/FileParser/Font/OpenType.php(112): Zend_Pdf_FileParser_Font_OpenType->_parseTableDirectory()
#1 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/FileParser/Font/OpenType/TrueType.php(83): Zend_Pdf_FileParser_Font_OpenType->parse()
#2 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/Font.php(701): Zend_Pdf_FileParser_Font_OpenType_TrueType->parse()
#3 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/Font.php(615): Zend_Pdf_Font::_extractTrueTypeFont(Object(Zend_Pdf_FileParserDataSource_File), 0)
#4 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Sales/Model/Order/Pdf/Abstract.php(571): Zend_Pdf_Font::fontWithPath(’/hsphere/local/...’)
#5 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Sales/Model/Order/Pdf/Invoice.php(45): Mage_Sales_Model_Order_Pdf_Abstract->_setFontBold(Object(Zend_Pdf_Style), 10)
#6 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Adminhtml/Controller/Sales/Invoice.php(133): Mage_Sales_Model_Order_Pdf_Invoice->getPdf(Object(Mage_Sales_Model_Mysql4_Order_Invoice_Collection))
#7 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Controller_Sales_Invoice->pdfinvoicesAction()
#8 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch(’pdfinvoices’)
#9 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Controller/Varien/Front.php(177): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#10 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Model/App.php(304): Mage_Core_Controller_Varien_Front->dispatch()
#11 /hsphere/local/home/rox3212/serenityandbliss.com/app/Mage.php(596): Mage_Core_Model_App->run(Array)
#12 /hsphere/local/home/rox3212/serenityandbliss.com/index.php(80): Mage::run(’’, ‘store’)
#13 {main}

Anyone have any idea ?

Thanks

professionalav - 23 September 2010 04:02 PM

Thank you very much. Here is the report:

- <config>
<skin>default</skin>
- <report>
- <!-- “action” can be set to “print” to show exception on screen and “email”
to send exception on specified email

-->
<action>print</action>
- <!-- in “subject” you can set subject of email

-->
<subject>Store Debug Information</subject>
- <!-- “email_address” admin email address

-->
<email_address />
- <!-- “trash” is handle about trace info
value “leave” is for store on disk
value “delete” is for cleaning

-->
<trash>leave</trash>
</report>
</config>

Hi professionalav,

can you tell me how did you solved the problem??

Has anyone solved this problem i getthe same error

Hi

We were also unable print / create shipment PDF. Our site would print invoices.

The error returned is:

We have recently upgraded from Magento 1.3, this was undertaken on a clean install on 1.4

We have not changed payment gateways, with the newer version of Paypal supplied with 1.4 being used.

This issue happens on old and new order / orders from before and after upgrade.

On closer inspection it became clear that an amount of chnages had been made to alter the way the invoice printed…

In our case the following file had been added to “local”

/magento-1.4.2.0/app/code/local/Mage/Sales/Model/Order/Pdf/Abstract.php

On removing this file we could print shipping notes.

Hope this helps someone.

As the error states, you can’t have a de-interlaced image. The easiest method is to switch to an image format that isn’t PNG (Which is commonly de-interlaced) - but you can also make the PNG interlaced.

More info on my blog:
http://zaclee.net/magento/print-invoice-only-non-interlaced-images

sonucsergpv - 13 November 2010 12:09 PM

Unable to print Invoice in magento 1.4.1.1

When I tried to print Invoice I got the below error in Magento 1.4.1.1

Table offset (1445424) not within expected range

Trace:
#0 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/FileParser/Font/OpenType.php(112): Zend_Pdf_FileParser_Font_OpenType->_parseTableDirectory()
#1 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/FileParser/Font/OpenType/TrueType.php(83): Zend_Pdf_FileParser_Font_OpenType->parse()
#2 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/Font.php(701): Zend_Pdf_FileParser_Font_OpenType_TrueType->parse()
#3 /hsphere/local/home/rox3212/serenityandbliss.com/lib/Zend/Pdf/Font.php(615): Zend_Pdf_Font::_extractTrueTypeFont(Object(Zend_Pdf_FileParserDataSource_File), 0)
#4 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Sales/Model/Order/Pdf/Abstract.php(571): Zend_Pdf_Font::fontWithPath(’/hsphere/local/...’)
#5 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Sales/Model/Order/Pdf/Invoice.php(45): Mage_Sales_Model_Order_Pdf_Abstract->_setFontBold(Object(Zend_Pdf_Style), 10)
#6 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Adminhtml/Controller/Sales/Invoice.php(133): Mage_Sales_Model_Order_Pdf_Invoice->getPdf(Object(Mage_Sales_Model_Mysql4_Order_Invoice_Collection))
#7 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Controller_Sales_Invoice->pdfinvoicesAction()
#8 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch(’pdfinvoices’)
#9 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Controller/Varien/Front.php(177): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#10 /hsphere/local/home/rox3212/serenityandbliss.com/app/code/core/Mage/Core/Model/App.php(304): Mage_Core_Controller_Varien_Front->dispatch()
#11 /hsphere/local/home/rox3212/serenityandbliss.com/app/Mage.php(596): Mage_Core_Model_App->run(Array)
#12 /hsphere/local/home/rox3212/serenityandbliss.com/index.php(80): Mage::run(’’, ‘store’)
#13 {main}

Anyone have any idea ?

Thanks