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Live Chat software for Magento
 
LiveChatInc
Jr. Member
 
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Total Posts:  10
Joined:  2010-07-08
 

Hi everyone,

I’m very excited to share with you that LIVECHAT Software has released official LiveChat - Magento extension smile
With LiveChat for Magento extension you can implement live chat solution on your Magento-based online store in just a few minutes.
If needed, feel free to use our integration tutorial.

LiveChat offers:
• Easy-to-use live chat system for complex online customer support and offline message management
• Ability to personally reach out to the promising leads browsing your pages
• Real-time website Traffic Monitoring and customer website experience tracking
• Pro-active Customer Engagement and Chat Invitations based on customizable triggers
• Tag-based knowledge base for answering frequently asked questions (FAQ)
• Integrations with popular CRM applications, ecommerce platforms and CMS solutions
• Free and simple tool for your website visitors to contact your sales/support team directly on the website
• Customizable branding of chat window, chat buttons and chat invitations so they match the look & feel of your website
• Multidomain support with separate brandings for specific domains
• Scalable live support solution offered in hosted and on-premises versions
• Ability to easily organize and manage live chat sessions distribution between your operators
• Analytics and reporting capabilities to track the effectiveness of your live chat software operators

We also prepared a special promo - 30 days of free LiveChat software only for Magento community - sign up now!

If you have any comments or questions, please add them below smile

 
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Dx3webs
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Total Posts:  178
Joined:  2008-12-16
 

nice extension..

it is also worth nothing that it is easy to integrate LiveZilla and similar 3rd party link triggered apps with Magento.. though I really like the in admin management system

 
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LiveChatInc
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Total Posts:  10
Joined:  2010-07-08
 
Dx3webs - 13 September 2010 03:25 AM

nice extension..
... I really like the in admin management system

Thanks for the good words. We try to keep up the good work.
More feedback is always welcome. smile

 
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jamestkirk75
Jr. Member
 
Total Posts:  13
Joined:  2010-01-14
 

Here is one feedback:

I just signed up today, paid $36.00 for a month of usage and installed the magento extension provided by your website according to its installation instructions from your website. Here is the problem I am having:

The LiveChat config page from the admin page pops up the following error message and does not allow the activation to go through:

-------------------------------------------------------------------------------------

Message: Object doesn’t support this property or method
Line: 4024
Char: 9
Code: 0
URI: https://www.mywebsite.com/js/prototype/prototype.js

Message: Object doesn’t support this property or method
Line: 4081
Char: 9
Code: 0
URI: https://www.mywebsite.com/js/prototype/prototype.js

-------------------------------------------------------------------------------------

I contacted your online support and was given the email address and was told that it may take up to 24 hours (!!!) for them to get back to me (are you guys still living in the time before the email revolution?) and yet when I sent an email to obtain support, my email bounced back, telling me:

-----------------------------------------------------------------------------------------
Delivery to the following recipient failed permanently:

Technical details of permanent failure:

------------------------------------------------------------------

and I will promise to continue with my review, if this will be the way you guys handle your support!!

 
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tom_abstractavr
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Total Posts:  49
Joined:  2011-03-24
 

What file do I add the code into?

 
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LiveChatInc
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Total Posts:  10
Joined:  2010-07-08
 
jamestkirk75 - 23 February 2011 02:44 PM

Here is one feedback:

I just signed up today, paid $36.00 for a month of usage and installed the magento extension provided by your website according to its installation instructions from your website. Here is the problem I am having [...]

I have not been subscribed automatically to this thread and I wasn’t notified about your comment- I am sorry, my bad.

Did you manage to get LiveChat to work on your website?

 
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LiveChatInc
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Joined:  2010-07-08
 
tom_abstractavr - 13 May 2011 01:42 AM

What file do I add the code into?

Tom, did you follow our LiveChat Magento tutorial?

If you still have issues, can you please visit LiveChat website and chat with our support?

 
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dmariner
Jr. Member
 
Total Posts:  4
Joined:  2013-01-31
 

Thanks for sharing useful post.
Check it out here is another good live chat software http://www.supportlivechat.org/

 
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