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Order stuck in “Payment Review” status
 
krlkv
Member
 
Total Posts:  42
Joined:  2008-11-09
 

Hi everybody,

We have a customer who paid with PayPal .  The order went into review by PayPal with “Payment Review” status in Magento.

About 5 days later, when the review was over, PayPal notified us via emal, but order status in Magento didn’t change to “Processing”. 

Now there is no way to add shipping information to the order and change its status to “Complete”, as “Ship” option is not available for “Payment Review” orders.

Any advice?

Thank you

 
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JeanDaPaul
Jr. Member
 
Total Posts:  29
Joined:  2009-02-20
 

I would like to know that too..

Thanks

 
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Patrick Everard
Jr. Member
 
Total Posts:  19
Joined:  2010-02-17
 

Problem solved.
I did not assign the Tax classes to the customer groups.

Thanks @Terragirl for the help

 
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