Do you have access to your FTP or file manager? If yes, what are the permissions of the ‘downloader’ folder if it exists? If they are 755, what are the permissions of downloader/index.php? If they are 644, what are the contents of .htaccess in the downloader folder?
Do you have access to your FTP or file manager? If yes, what are the permissions of the ‘downloader’ folder if it exists? If they are 755, what are the permissions of downloader/index.php? If they are 644, what are the contents of .htaccess in the downloader folder?
Thank you for your reply. Let’s try something to see if there’s .htaccess trickery afoot:
Rename .htaccess in public_html/magento to ‘.htaccess_old’
Load your domain in your browser and point it to /downloader/index.php
If the browser loads the downloader, .htaccess is the culprit. If the browser still gives a 403, we may want to check the server access/error logs, so go ahead and rename .htaccess back.
If .htaccess is the issue, we’ll need you to paste the contents of the .htaccess from public_html/magento in order to look a bit deeper.
Thank you for your reply. Let’s try something to see if there’s .htaccess trickery afoot:
Rename .htaccess in public_html/magento to ‘.htaccess_old’
Load your domain in your browser and point it to /downloader/index.php
If the browser loads the downloader, .htaccess is the culprit. If the browser still gives a 403, we may want to check the server access/error logs, so go ahead and rename .htaccess back.
If .htaccess is the issue, we’ll need you to paste the contents of the .htaccess from public_html/magento in order to look a bit deeper.
Thanks again, and good luck!
Hey - did anyone find a resolution to this issue?? I am having the same problem. Renamed the htaccess files as suggested but am still denied access to it.
I did manage to make it work, but I had to chmod 777 everything inside “Downloads” folder, in addition to /app/etc[/modules],/app/code[/core][/local], skin/.../images, skin/.../css
Then I chmod 777 the following:
(these I basically debugged based on output from the downloader, once I was able to connect. )
downloader/dist_config.xml
downloader/Maged
downloader/pearlib/temp
downloader/pearlib/download
downloader/config.ini, .htaccess, index.php
app/code/community/
app/design/frontend/
app/design/adminhtml/
I’m having the same issue with Connect Manager, everything else works fine.
I tried changing permissions among other things.
my error log returns only this:
File does not exist: /home/ab831/public_html/403.shtml
before it used to return this aswell
client denied by server configuration: /home/ab831/public_html/app/etc/local.xml
im trying to install a language pack, any clues?
I’m having the same problem. I can’t access the Magento Connect Manager:
Forbidden
You don’t have permission to access /downloader/ on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache mod_fcgid/2.3.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at http://www.preparednessworld.com Port 80
I went to check my user privileges, and realized that I can’t view any users at all, nor can I view any roles.
I am going to try the httaccess and other suggestions, but wanted to see if anyone thought that my problem was different from what is described on this thread.
I got on a live chat session with the support at my host. It appears that something on the database server needed to be refreshed. The guy on the other end just refreshed some setting and he said \"try it now,\” and it worked!
It was super easy.
I wish that I had kept the chat transcript now.
In fact, I might ask them if they still have it so I can post it here.
Sorry that I couldn\’t be more help.
Oh, one thing - if you go straight to the downloader directory, everything should pull up fine. Try it… it worked for me until that guy at my host refreshed whatever the problem was. I think it was actually the master ftp password now that I think about it. Contact your host to see if that is the case.
“It looks like this link is hitting one of the mod security rules on our server. What this means is that the script you’re running is attempting to run an operation that we normally do not allow as it is a general security risk. I am happy whitelist this rule on your account for the script to run normally.”
fixed the issue but now i’m getting some other error…
I host my Magento store on Host Gator and the same symptom started happening to me. I contacted support and they made the following change that resolved the problem:
I have also been having this problem and have Host Gator for my hosting company. The only permissions that worked was setting everything recursively to 755 in the downloader directory.
