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Phantom Overcharge / Additional Charge If User Is Registered And Logged In
 
SF9
Sr. Member
 
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Total Posts:  127
Joined:  2008-07-03
Cork, Ireland
 

Hi,

We’re seeing a mysterious overcharge when users are logged in and making a purchase - this overcharge is visible nowhere except at the Gateway - the overcharge is in the region of an additional 4% of the order cost - and this only happens when the user is logged in. So there is no overcharge when the user makes a purchase through the guest side of the one page checkout.

Has anybody seen this issue before or have an idea as to why it might be happening?

Thanks,

Ger

 
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ldargie
Jr. Member
 
Total Posts:  3
Joined:  2008-08-17
 

I’ve had a similar issue, but haven’t investigated the reason…
I’ve had a few orders that come through as G.T Base is a few cents more than G.T purchased.  I’ve been able to fix it by capturing the correct amount in paypal or when I manually run my cards through.

I have no idea what is causing this, it’s only some orders.

 
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