Magento

Hi,

I’m attempting to install magento - 0.6.13700 (have tested with light and full versions a number of times) on our new server but when i navigate to the directory to start installation i just get a blank page…
if i enable error_reporting in my htaccess file i get the following error message

I’ve made sure all the necessary directories are writable and have tested the installation on my local system without any trouble.
The server (shared hosting) is running PHP Version 5.2.5, pdo_mysql and mysqli extensions are installed fine, safe_mode if off and… well have a look at the phpinfo http://www.lunarrastar.com/content/info.php

I was wondering if this is related to the issue described in this thread http://www.magentocommerce.com/boards/viewthread/1600 as it looks like there are open_basedir restrictions and it’s PHP 5.2.5 or is something else going funny here?
I’ve also tried changing the /lib/Zend/Cache/Backend/File.php file as described in this thread http://www.magentocommerce.com/boards/viewthread/1600/P15/ but the results are the same.

is there anything else i can try? or should i wait for the next release when it has all been tested on PHP 5.2.5?

OK so now this is REALLY odd…

I was getting nowhere at all last night, I’d continue to refresh the page and would always get the same error message as above… but then this morning, i decide to try it again, Nothing has changed, it’s all set up exactly as it was before but this time i get the first installation screen appearing! I agree to the license and click the continue button and i get the next screen! Whooohoo progress! So continue to fill in the fields, click to continue and i get the same frustrating ERROR message again! Out of desperation i refresh the page and the next screen appears
It continues like that for the rest of the installation, occasionally I’d get the same error message appearing but after a refresh, or two, the next screen appears!

I’ve now managed to complete the installation, but still every once in a while I’ll get the same error message (or a blank screen if i disable the error reporting in the htaccess)…

I’m totally lost on this one, I’ve not changed anything on the server since last night and the error message seems to appear intermittently, Is there something up with the server? or something else going on here?

Hi kyeranr,

Can you verify please that there are no

It seems that it might be related to http://bugs.php.net/bug.php?id=41561 fix, released in PHP 5.2.5

Hi, Michael, thanks for the reply.

I don’t have any .htaccess files above the magento folder yet, but saying that my phpinfo has the entry

also, the server does seem to be using PHP 5.2.5…

additionally, after my last post, i did manage to finally get magento installed but even now i get the error message appearing for no apparent reason… hitting refresh, sometimes i have to hit it half a dozen times, does finally revel the expected page but this is VERY odd behavior.

kyeranr - 03 December 2007 01:06 PM

I don’t have any .htaccess files above the magento folder yet, but saying that my phpinfo has the entry

include_path    .:/usr/share/pear

Should i and is it possible for me to change this using htaccess?

Let’s try to figure out why you cannot override default include_path setting. Please add the following code

If the output will be still

You can try to find where do you have php_admin_value include_path “.:/usr/share/pear” setting and remove it (it might be in any of the .htaccess files above the magento folder, or in virtual host httpd.conf file.
Another option is to override it from within your .htaccess, i.e. you should add the following line to the .htaccess file in Magento root folder (/var/www/vhosts/lunarrastar.com/httpdocs/content/.htaccess):

also, the server does seem to be using PHP 5.2.5…

I do see PHP Version 5.2.5 in your phpinfo. Are you talking about another server ?

additionally, after my last post, i did manage to finally get magento installed but even now i get the error message appearing for no apparent reason… hitting refresh, sometimes i have to hit it half a dozen times, does finally revel the expected page but this is VERY odd behavior.

Btw, do you have any PHP accelerators installed ?

Cheers Michael

I’ve uploaded the new release (0.6.14100) in the hope that it would change something, but unfortunately the same issue continues to trouble me in exactly the same way.

Let’s try to figure out why you cannot override default include_path setting. Please add the following code

echo ini_get('include_path');

in line 39 in app/Mage.php......

I changed the app/Mage.php file with the above code as you suggested and it returned

You can try to find where do you have php_admin_value include_path “.:/usr/share/pear” setting and remove it (it might be in any of the .htaccess files above the magento folder, or in virtual host httpd.conf file.
Another option is to override it from within your .htaccess, i.e. you should add the following line to the .htaccess file in Magento root folder (/var/www/vhosts/lunarrastar.com/httpdocs/content/.htaccess):

php_admin_value include_path ".:/usr/local/share/pear:/var/www/vhosts/lunarrastar.com/httpdocs/content/lib:/var/www/vhosts/lunarrastar.com/httpdocs/content/app/code/core:/var/www/vhosts/lunarrastar.com/httpdocs/content/app/code/local:/var/www/vhosts/lunarrastar.com/httpdocs/content/app/code/community"

I tried adding this to my htaccess file as you suggested so my httpdocs/content/.htaccess file now looks like this

unfortunatly it returned a 500 internal server error

so i’m guessing the hosting company don’t want me to be doing that… or have i made a mistake?
additionally, I don’t have any htaccess files above my magento folder (/var/www/vhosts/lunarrastar.com/httpdocs/content/) with php_admin_value include_path in so I’m assuming it’s in the httpd.conf file… I’m on shared hosting and don’t have access to that file unfortunately, but I’ll send a support request to my hosting company to see if they can help out.... fingers crossed.

I do see PHP Version 5.2.5 in your phpinfo. Are you talking about another server ?

Ignore me, I have one server (that matters). you and the info.php are correct.

Btw, do you have any PHP accelerators installed ?

I’ve not used any PHP accelerators before and i dont know if my hosting company do.

Thanks so much for your assistance, I’m learning a lot…

I’ll contact my host and ask them about the include_path in the virtual host httpd.conf

Issue has been resolved… Thank you very much for your help, it has been very educational for me.

I wrote a support ticket to my host, they replied saying that i cant use the htaccess method at all any more, regardless of how apache is configured. so instead they made a config file that that contains the following.

Cheers

I have the same problem.

http://www.epilotweb.com

http://www.epilotweb.com/info.php

include_path in the main php.ini file is set to .:/usr/lib/php:/usr/local/lib/php

I have access to the server so i am able to change it, but know what it should be.

thanks

I am have try this, still not fix.  Where did they add the conf file?

OK, found my httpd.conf and edited it.  All working Now.  Well i hope.

I was having this same issue.  The fix above worked for me as well. Now on to the new problem...lol

I had the same problem, followed the threads through, and although it gets rid of the error messages it appears to just cause the page to enter a loop redirecting to itself.  That might not be whats happening, but thats what it looks like!

Can anyone help?

Alex
Xiano

Hello people,
can you please describe the solution to fix this problem? I cant understand what to edit and what to add!

Thanks,
Fabio

Hello,
i’ve runned the magento-check.php and it’s passed:

Congratulations! Your server meets the requirements for Magento.

* You have PHP 5.2.0 (or greater)
* Safe Mode is off
* You have MySQL 4.1.20 (or greater)
* You have the curl extension
* You have the dom extension
* You have the gd extension
* You have the hash extension
* You have the iconv extension
* You have the mcrypt extension
* You have the pcre extension
* You have the pdo extension
* You have the pdo_mysql extension
* You have the simplexml extension

I’ve also enabled the debug mode:

I’ve also tried to raise the memory_limit in the php.ini from 32M to 64M and 128M

..but when I try to install Magento I always have a total blank page, without any errors or text!

Any help?

I use a Bluehost hosting.

Thanks

Hey all, having a similar problem.

Blank screen problem / WSOD white screen.

After copying Magento files over to webserver testbed.webformix.com and setting file permissions as per installation instructions I get a blank screen with no useful error information.  Blankness leads unto darkness.  There is no generated “reports” folder in /var.  After changing the flag below, was not able to find apache/php error info either.

Uncommented/Enabled following error handling in index.php (no additional error info about mystery problem after this):

ini_set(’display_errors’, 1);

Also set memory limit to 512mb

Php info results:

http://testbed.webformix.com/phpinfo.php

ps: we also added to the httpd.conf:

php_admin_value include_path “.:/usr/share/php:/home/testbed/testbed.webformix.com/htdocs/lib:/home/testbed/testbed.webformix.com/htdocs/app/code/core:/home/testbed/testbed.webformix.com/htdocs/app/code/local:/home/testbed/testbed.webformix.com/htdocs/app/code/community”

Did not change the white screen issue.

As opposed to OP, no amount of refreshing changes white screen behavior.

Any suggestions?  It’s frustrating!

Hi All,
Me too have the same problem, I am in a big trouble please post a solution for it.