I just started testing the checkout portion of my Magento 1.1.6 site. There seems to be several problems with the orders and reporting.
My setup is that I am the only customer in the database. I tried the checkout as guest in 3 different ways, none of which involved an actual payment. My products are all configurable products with the simple product just supplying the size, no price or image. The shopping cart is showing the correct price and image.
What I see on the Dashboard:
Lifetime Sales— amount for 2 orders
Last 5 Orders— shows 3 guest orders with 1 item each
Orders and Amounts graphs—shows 2 orders
BestSeller—list shows the simple product once with a quantity of 3
Most Viewed Products—shows 5 configurable products
New Customers—shows me with 0 orders
Customers—shows No records found
What I see in Reports:
Sales Report—No records found
Total Invoiced—No records found
Products in Carts—shows both configurable and simple products, one simple product shows 3 orders, rest 0
Bestsellers—No records found
Most Viewed—No records found
Customers New Accounts—No records found
Customers by orders total—No records found
Customers by number of orders—No records found
What I see in Sales:
Orders— 3 orders: 2 Pending Paypal and 1 Pending, Items ordered shows correct mix of configurable and simple information
Invoices—No records found
Is there just a mixup of terminology between “sales” and “orders” and “invoices”? Since I did not complete the transaction, I got no email or invoice created.
Is there an easy way to clear out the residue left by abandoned orders?
I think there are some bugs here. At the very least, the information on the reports should match the dashboard (I thought they called the same code...). How does anyone use this in a live store with problems like these?