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Order complete but no Payment
 
PixelPerfection
Jr. Member
 
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Total Posts:  23
Joined:  2008-07-12
Hervey Bay, Australia
 

Magento ver. 1.3.2.4

We received our first order online today but with some difficulties it would seem.
All products are stated clearly on the order so from what l can see there are no issues with the actual order itself. The problem seems to lie with the PayPal payment. According to the order information under comments history PayPal was used to pay and payment was successful:

* 19 Apr 2010 15:45:08|Complete
Customer Not Notified
* 19 Apr 2010 15:33:29|Pending PayPal
Customer Not Notified

However, no payment for the order is displayed in our PayPal account, nor is the funds shown on our Magento Dashboard.
We did find that the IPN was pointing to our beta url which was changed after the order was “complete” so could it have been that?

Also, is there a way to allow us to be notified by email when an order is lodged on our website?

Thanks,
Luke

 
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