Total Posts: 179
I’m running 1.1.3 and authorize.net is our only payment method.
It is not in test mode, it works most of the time. We are authorizing and capturing payment.
The url we are using to submit to is https://secure.authorize.net/gateway/transact.dll
We also have it set not to email customer, use credit card validation and set the order to processing.
So like I said most orders are going through, however, there are some customers where they enter their credit card information and magento submits it to authorize.net. Authorize.net approves it and sends data back to magento.
For some reason the order doesn’t complete and gets an error. (Currently I do not know what error my customers are getting but hope to talk to one soon) The customer then goes ahead and tries the order again and authorize.net approves it and sends the data back to magento as approved but the order doesn’t complete
Some customers have submitted their orders 5-6 times, each with a successful charge to authorize.net Most end up getting the charge to go through, a few do not and abandon the cart.
Currently I’m manually going into authorize.net and voiding these duplicate charges. However, I need to get this fixed.
Why are these approved orders from authorize.net not completing the order on the magento side? Most orders work? It would appear that something the customer is inputting is causing this error since some orders work and others don’t
Has anyone else experienced something like this?
Below is a row from the debug table from an order that was approved by authorize but did not complete successfully in magento.
1,1,1,This transaction has been approved.,XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX,M,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
So you can see that the invoice number and order number 100000176 was approved but that order does not exist in magento.
Thanks for your thoughts