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Front page and admin suddenly blank
 
d9000
Jr. Member
 
Total Posts:  18
Joined:  2008-04-29
 

I was doing some work on my store yesterday, adding some products and other basic changes, and everything was working fine.  I even checked the site again a few hours later from a different computer but made no changes.

Today when I visit both the frontend and admin URLs, I am getting a blank screen.  If I hit refresh a few times in the browser, I get this message (intermittently):

Fatal error: Cannot access protected property Varien_Event_Collection::$_events in /home/yogarcom/public_html/dev/lib/Varien/Event/Collection.php on line 53

I saw a somewhat related error in a post about installation, but this store is not a new install.  I tried changing the memory values in .htaccess as recommended in that thread with no luck.

Any ideas?

 
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d9000
Jr. Member
 
Total Posts:  18
Joined:  2008-04-29
 

Assuming this is a memory issue, would it be caused by my memory_limit setting in .htaccess getting overridden by a master value?

This is what I am seeing with phpinfo();:

memory_limit 128M 32M

suhosin.memory_limit 32M 32M

The first column being the local value, and the second column being the master value.

I am hosting this at Crucial, with their lower-end Split-Shared plan.  I assumed it would be enough to run a smaller Magento store.

 
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Sean Gates
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Total Posts:  2
Joined:  2008-05-01
 

I’m having the exact same problem except I’m hosted at Media Temple.  I’m on a virtual dedicated server and it is now imperative that I fix this.

Can someone help diagnose?  I don’t know where to start.

 
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Sean Gates - 30 August 2008 05:13 AM

Can someone help diagnose?  I don’t know where to start.

You may want to start with your Apache log files - typically located at /usr/local/apache/logs/error_log

Try tailing the log file and then access your site a few times - review any errors generated to the Apache error log for your next step.

Good luck

 
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Sean Gates
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Total Posts:  2
Joined:  2008-05-01
 

Here is what my log says:

[Sun Aug 24 21:30:28 2008] [error] [client 65.55.208.11] PHP Warning:
include_once(
Mage/Core/functions.php[<a
href
='function.include-once'>function.include-once</a>]failed to
open stream
No such file or directory in
/var/www/vhosts/led-gear.com/httpdocs/app/Mage.php on line 44
[Sun Aug 24 21
:30:28 2008] [error] [client 65.55.208.11] PHP Warning:
include_once() 
[<a href='function.include'>function.include</a>]:
Failed opening 'Mage/Core/functions.php' for inclusion
(include_path='.:'in
/var/www/vhosts/led-gear.com/httpdocs/app/Mage.php on line 44
[Sun Aug 24 21
:30:28 2008] [error] [client 65.55.208.11] PHP Warning:
include_once(
Varien/Profiler.php[<a
href
='function.include-once'>function.include-once</a>]failed to
open stream
No such file or directory in
/var/www/vhosts/led-gear.com/httpdocs/app/Mage.php on line 45
[Sun Aug 24 21
:30:28 2008] [error] [client 65.55.208.11] PHP Warning:
include_once() 
[<a href='function.include'>function.include</a>]:
Failed opening 'Varien/Profiler.php' for inclusion (include_path='.:')
in /var/www/vhosts/led-gear.com/httpdocs/app/Mage.php on line 45
[Sun Aug 24 21
:30:28 2008] [error] [client 65.55.208.11] PHP Fatal
error
: Class 'Varien_Profiler' not found in
/var/www/vhosts/led-gear.com/httpdocs/app/Mage.php on line 47
Is it seriously having problems including the core Magento files?

Also, it is very intermittent.  Comes and goes.  I cannot predict when the site will be up, and when it will be blank.

 
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