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UK professional support
 
flowstack
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Total Posts:  159
Joined:  2008-01-30
London, United Kingdom
 

Hi guys.

Two questions:

1. Has any had any experience with Magento support. I have a critical issue with a store and wonder if it is worth signing up for $500. Are they effective? Do they fix problems quickly?

2. Is any one in the UK offering pro services to fix something big. Basically products are being deleted randomly from the store. I don’t think it’s user error, but the other more scary prospect is a major bug in Magento 1.0. If anyone knows how to fix this I will pay big time.

Thanks to anyone who can help.

Ed

 
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adimagento
Guru
 
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Total Posts:  626
Joined:  2007-08-29
Los Angeles, CA
 

1. Has any had any experience with Magento support. I have a critical issue with a store and wonder if it is worth signing up for $500. Are they effective? Do they fix problems quickly?

Ed - you can review the support scope and guaranteed response times on the support page - http://www.magentocommerce.com/support/overview

2. Is any one in the UK offering pro services to fix something big. Basically products are being deleted randomly from the store. I don’t think it’s user error, but the other more scary prospect is a major bug in Magento 1.0.

You can certainly solicit help from 3rd party professionals through the Magento job board or 3rd party sites.

 
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