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Paypal problem
 
nolimitek
Jr. Member
 
Total Posts:  6
Joined:  2008-08-08
 

Hi @all

FIrst of all i love magento
We switches from two virtuemart shops to magento
All works perfect but today we had/have a problem

A costumer from japan wanted to pay with paypal but he always got this back from paypal on the paypal side

Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

Strange because many other costumers have already paid succesfully with paypal

regards Chris

 
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joyously
Guru
 
Total Posts:  447
Joined:  2008-08-21
 

There is a setting for the allowable countries in the PayPal configuration. Make sure that Japan is allowed.
Also, there is a part of credit card processing that is called Address Verification, to reduce fraud. If the address entered did not pass the test, you might get that sort of message.  It has to be a valid address and it probably has to match the address on file for the credit card. (This is separate from having a different shipping address. You have to have the correct credit card address to use the card.)

 
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