Total Posts: 481
New Haven, CT
Do you want this to appear everywhere or only in certain pages? Doing either has slightly difference methods.
First method (making them appear in particular CMS pages):
1) Admin > CMS > Static Blocks > Add New Block
2) Block Title: “live_chat” , Identifier: “live_chat” , Status: Enabled , Content = your HTML (including the code snippet in your post)
3) Add to your Home Page CMS page (for example):
3a) Admin > CMS > Manage Pages > Home Page > Custom Design ... put this in the Layout Update XML field:
This will add the page in the “right” column (reference="right").
<block type="cms/block" name="live_chat" before="-">
You can add the item before or after other blocks via the “before” or “after” attribute. Here you see “before="-" which will put it FIRST (using after="-" will put it LAST in the column).
You can do things like before="cart" or after="cart" as well.