I’m having trouble with the ‘New Order’ email template. My site is almost ready to go live and I thought I’d put a test order through. Everything went ok in the backend, but the customer didn’t receive an email confirmation and neither did I. I am running Symantec mail security for Microsoft Exchange and I have found that it was rejecting the email immediately. The customer I’m not so sure about, as they will have their own anti-spam measures. all I know, is that it didn’t get through.
I’ve since put the sales address into the whitelist of my Symantec anti-spam application and have tested using one of those online freebie email accounts (with no anti-spam) on the customer side and both emails came through fine.
My next step was to customise the existing template and take myself out of the whitelist. After doing this, my own spam filter would let the mail through, but the customer received nothing. I can send the customer an email via the contact form, but there is something about the html or content of that ‘New order’ email template that is making it look like spam. I should mention that reverse dns is setup and working fine, so that’s not the issue.
I’ve copied and pasted the code into one of those online spam scoring utilies, but it comes out with a very low SCL of about 0.3. Is there anyone out there that knows a thing or two about spam scoring and why this email template is getting rejected? If it’s happening to me, surely others must be suffering to?
ps. I’m on the latest version (1.1.2)