Since posting the above comment we have been contacted by a current DH Consulting customer who is experiencing the same type of service we are. Their project is months overdue, they have spent thousands of dollars and all they have to show for it is a demo version of the product. They are understandably frustrated with DH Consulting primarily because they haven’t acknowledged there is a problem and show no interest in wrapping it up within a reasonable amount of time.
Anyone looking to purchase EZ Connector would do well to contact Fishbowl and inquire about DH Consulting. Ask to speak with one of their VP’s or talk with our personal Fishbowl account manager Michael Rossel (800-774-7085 x4170). They will tell you that over the past few years they have received many complains in regards to DH Consulting to the extent that they no longer recommend EZ Connector to their customers. Fishbowl was apologetic and understanding when I contacted them about our experience with DH Consulting. They even offered to give us an extra license.
Although she has a conflict of interest I have also spoken with Jeanne Tarazevits over at TaraByte Solutions and she substantiated the feedback I’ve received from others and experienced myself. Several of her customers previously did business with DH Consulting and because of the exceptionally poor customer service they were subjected too chose to do business elsewhere.
I have spent many hours researching DH Consulting, talking with Fishbowl, talking with people in the industry and looking for alternatives to EZ Connector. If anyone reading this post is in need of a software to sync data between Fishbowl and their eCommerce site I’ve heard good things about TaraByte Solutions. Both George Keliher and Israel Lopez at FishBooksPro have also been very helpful and I wouldn’t hesitate to do business with them. I’ve linked to both companies at the bottom of this post.
I’m providing this feedback to encourage potential customers of DH Consulting to do their research and be aware that myself and others have not had a good experience with this company. If anyone would like more detailed information, names and contact info for people that can’t post publicly, or anything else feel free to private message me or give me a call: 541-787-4208.
VP Operations | Ziplinegear.com
TaraByte Solutions: http://www.tarabyte.com/