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Auto email reminder for leaving product review and rating
 
Christian_Norway
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Total Posts:  135
Joined:  2008-06-18
 

Hi,

I wonder if there is a built in function or possible to send out an automatic email (1-2 weeks) after a purchase is receieved to a client. To remind them to leave a review and rating of the product they bought at the store.

I would also like the customer to see a list of products that they have bought that is missing a review in their account details page. Similar to how the system work on ebay, where you are asked to leave a review of the seller.

Chris

 
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norbolig
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Total Posts:  328
Joined:  2008-03-15
 

That is a good idea for a new feature!

 
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Christian_Norway
Sr. Member
 
Total Posts:  135
Joined:  2008-06-18
 

Ahh a replay,

Though a quick one it is nice to get some feedback, they are to rare in this forum. grin

Do anyone know if it would be difficult to create such an add-on?

Maybe if there is enough of us seeing the need of such a function, we could join forces and get someone to create this as an open-source add-on for Magento

 
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Sander
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Good idea for a feature. Great for getting return visits, and increasing customer activity on your shop. :)

 
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norbolig
Guru
 
Total Posts:  328
Joined:  2008-03-15
 

There is a lot that can be done regarding newsletter/marketing tool & Magento.

Those intersted in this, might find it interesting to take a look at Interspire Email Marketer 5.0:

http://www.interspire.com/emailmarketer/

The functionality looks pretty impressive.

A full integration with Magento would be good, or even better - that Magento gets its own newsletter/marketing tool, with new functions such as yours Christian.

 
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Christian_Norway
Sr. Member
 
Total Posts:  135
Joined:  2008-06-18
 

I agree their introduction to features video, was quite impressing. .. but the price wasn’t - I vote for Open source solution grin

 
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JenniferAslan
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Joined:  2008-08-20
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My client is also asking about this functionality. He wants an automatic email to be sent out, a set number of days after a transaction has completed, with an invitation to review the products purchased. Having a list of the items purchased with links to the product pages in the store are pretty much necessities. Has anyone got a solution yet?

 
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freshwebs
Sr. Member
 
Total Posts:  153
Joined:  2008-05-27
Leicestershire, UK
 

Something along these lines could be accomplished by a cron job?

You’d need to code a database lookup looking for all orders between now and (say) 3 days. This would retrieve the customer data from the order and then email them.
Then have a cron job that ran every 3 days which called this script.

That might accomplish what you’re after, without the need for any deep integration between Mage & Inspire (which is very good, btw)

Eddie

 
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Brian315
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Total Posts:  9
Joined:  2009-01-01
 

This is a critical marketing feature in my opinion…

 
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Olof
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Total Posts:  152
Joined:  2008-10-17
 

We are using this on our current Oscommerce:

http://addons.oscommerce.com/info/5471

Tiny script that is hit daily by a Cron job.

Works perfectly, but my developer is not confident enough to port it to Magento..

Its an absolutely critical feature in my opinion..

Rich

 
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juppwatis
Sr. Member
 
Total Posts:  113
Joined:  2009-02-01
Germany
 

Such an feature or extension would be very nice. With this the customer got reminded to your shop and will visit it again and maybe he rates the products positive so other potential customers will buy some of the products.

kind regards

 
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nileco
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Joined:  2008-10-29
Virginia
 

I’ve had this feature with other systems as well and found it to be invaluable.  After awhile you end up with a really nice collection of reviews that lends credibility to your store and helps your customers make informed decisions.

I’d donate money to get this made.

 
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Vicky P
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Total Posts:  93
Joined:  2008-02-27
Devon, UK
 

I’d like this extension too, and would also be willing to donate to its development

 
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RickyFk
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I would be happy to donate towards the development of this add on as well.

 
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Adjustware
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Hi,

Is anybody still inerested in the review reminder functionality ? 

What features do you want to see except auto emailing?

 
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RickyFk
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Adjustware - 16 May 2009 06:39 AM

Hi,

Is anybody still inerested in the review reminder functionality ? 

What features do you want to see except auto emailing?

I am still highly interested. I envisioned that it works off the order delivery status. ie XX amount of time after the order has been delivered to the customer a follow up email is sent thanking them for their purchase and asking them if they wish to review the products and/or the service that they have purchased/received.

The following would be useful.

The ability to set the time period for the email to be sent.
The ability to customise the email to each person receiving it, or to add unique offers from time to time.
The ability to auto link to each products review page from the email automatically, so that no additional work is required.
The ability to tie in other recommended products based on the items the customer has already purchased that they may be interested in purchasing (info taken from their purchase history).
Also I am not sure if the functionality is the same, but if a customer adds a a product to their cart but doesn’t checkout it could be used to send an email say 5-10 days after reminding them about their potential purchase. Possibly tied into an email offering a 2% discount, or free shipping to entice the customer to purchase.

 
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