I wonder if there is a built in function or possible to send out an automatic email (1-2 weeks) after a purchase is receieved to a client. To remind them to leave a review and rating of the product they bought at the store.
I would also like the customer to see a list of products that they have bought that is missing a review in their account details page. Similar to how the system work on ebay, where you are asked to leave a review of the seller.
My client is also asking about this functionality. He wants an automatic email to be sent out, a set number of days after a transaction has completed, with an invitation to review the products purchased. Having a list of the items purchased with links to the product pages in the store are pretty much necessities. Has anyone got a solution yet?
Something along these lines could be accomplished by a cron job?
You’d need to code a database lookup looking for all orders between now and (say) 3 days. This would retrieve the customer data from the order and then email them.
Then have a cron job that ran every 3 days which called this script.
That might accomplish what you’re after, without the need for any deep integration between Mage & Inspire (which is very good, btw)
Such an feature or extension would be very nice. With this the customer got reminded to your shop and will visit it again and maybe he rates the products positive so other potential customers will buy some of the products.
I’ve had this feature with other systems as well and found it to be invaluable. After awhile you end up with a really nice collection of reviews that lends credibility to your store and helps your customers make informed decisions.
Is anybody still inerested in the review reminder functionality ?
What features do you want to see except auto emailing?
I am still highly interested. I envisioned that it works off the order delivery status. ie XX amount of time after the order has been delivered to the customer a follow up email is sent thanking them for their purchase and asking them if they wish to review the products and/or the service that they have purchased/received.
The following would be useful.
The ability to set the time period for the email to be sent.
The ability to customise the email to each person receiving it, or to add unique offers from time to time.
The ability to auto link to each products review page from the email automatically, so that no additional work is required.
The ability to tie in other recommended products based on the items the customer has already purchased that they may be interested in purchasing (info taken from their purchase history).
Also I am not sure if the functionality is the same, but if a customer adds a a product to their cart but doesn’t checkout it could be used to send an email say 5-10 days after reminding them about their potential purchase. Possibly tied into an email offering a 2% discount, or free shipping to entice the customer to purchase.