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Email templates for open baskets/abandoned carts/failed transactions
 
rolly
Jr. Member
 
Total Posts:  6
Joined:  2007-11-02
Bristol, UK
 

Hi,
I’ve been looking through the email templates and customising them for our needs. However, I can’t find any templates to handle sending email to customers who either open a basket and then abandon, or where the transaction fails because of their credit card. I notice in the Admin panel that there is a report that lists abandoned carts but there doesn’t seem to be any way to automate the sending individually or in batch form of email to these customers to try to get them to complete their orders. Anyone any ideas on this?

 
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Adjustware
Guru
 
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Total Posts:  654
Joined:  2009-05-11
 
rolly - 23 July 2008 07:42 AM

Anyone any ideas on this?

We have recently released an update for our Abandoned Carts Alerts Pro Extension.  It allows to send emails to costumers or guests automatically. You can edit template, edit message, set a delay period, provide a direct link to restore cart etc.

 
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