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…Ordering for several stores? 
 
ddum
Jr. Member
 
Total Posts:  6
Joined:  2008-07-14
 

Basically, i am looking for a package for “Internal orders”.

A chain of store will place their orders to their central logistics central. However, we need to be able to have a “class” of users that is able to place orders for _any_ store. In other words, if for instance a customer calls in an order, we need to be able to process and put in an order for that customer.

So, Can Megento do this?

 
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dan_w
Sr. Member
 
Total Posts:  290
Joined:  2008-01-04
 

If I understand you correctly, you are basically looking for call-center functionality for a number of web stores/websites that are all fed to a centralized fulfillment facility. If this is the case, then yes magento should meet your needs. You can create a role and user permissions for a group that only accepts orders. When someone calls in an order, that operator can login and create orders for the customer from and website/webstore configured for that specific magento installation. Also, if the customer is having problems ordering, the operator can also troubleshoot by viewing the customers real-time shopping cart contents, order history and perhaps even placing a reorder for the customer. Also, all payment methods and shipping methods would be available as well. I hope I’ve answered your question.

Dan

 
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