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Incorrect information on Sales Order
 
s4_optics
Member
 
Total Posts:  56
Joined:  2008-05-14
 

We have had several orders where the information from a previous customer overwrites the latest order from another customer.

Example, order #1 by John Smith, for item X is processed. The following day, Mike Hunt places order #2 for item Y. However, the order details (and the email that is sent to Mike Hunt) shows the customer name as John Smith (with John Smith’s address, etc.) and shows item X and item Y on the order?

What is causing this? How do we solve this problem?

 
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thomas111
Jr. Member
 
Total Posts:  3
Joined:  2010-04-08
 

What version are you running?

What settings do you have in the Admin -> System -> Configuration -> Web -> Browser Capabilities Detection?

We were seeing similar issues, but made some changes that *should* have remedied the issue.

 
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s4_optics
Member
 
Total Posts:  56
Joined:  2008-05-14
 

We’re using v 1.3.2.4

Browser Capabilities Detection
Redirect to CMS-page if cookies are disabled YES
Show notice if JavaScipt is disabled YES

 
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mffowler
Member
 
Total Posts:  31
Joined:  2008-05-16
 

Having the same issue. It appears that the linkage between orders and customers is OFF by one. I am checking how to reassign this but haven’t had any luck as yet. I believe it happened when some test orders were deleted.

Any luck with this anyone?

 
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