Magento

Hi, I’m getting the following error on one of the sample products “Zolof The Rock And Roll Destroyer: LOL Cat T-shirt”

On the protx testing server you get this message:

This transaction attempt has failed. Please use the Proceed button go back to the web store from which you were purchasing. The details of the failure are given below.

Status:  INVALID

Status Detail:  3021 : The Basket format is invalid. The value was 2:Zolof The Rock And Roll Destroyer: LOL Cat T-shirt:1.0000:13.50:0.00:13.50:13.50:Shipping: : : : :5.00.

Then when you get re-directed back to the magento site you receive this message:

Notice: Undefined property:  Mage_Protx_StandardController::$isValidResponse in /home/motorbik/public_html/mb2/app/code/core/Mage/Protx/controllers/StandardController.php on line 201
Trace:
#0 /home/motorbik/public_html/mb2/app/code/core/Mage/Protx/controllers/StandardController.php(201): mageCoreErrorHandler(8, ‘Undefined prope...’, ‘/home/motorbik/...’, 201, Array)
#1 /home/motorbik/public_html/mb2/app/code/core/Mage/Core/Controller/Varien/Action.php(342): Mage_Protx_StandardController->failureResponseAction()
#2 /home/motorbik/public_html/mb2/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(159): Mage_Core_Controller_Varien_Action->dispatch(’failureresponse’)
#3 /home/motorbik/public_html/mb2/app/code/core/Mage/Core/Controller/Varien/Front.php(146): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#4 /home/motorbik/public_html/mb2/app/Mage.php(427): Mage_Core_Controller_Varien_Front->dispatch()
#5 /home/motorbik/public_html/mb2/index.php(40): Mage::run()
#6 {main}

Please let me know if you require any more info.

Kind Regards
Marcus

Hi linedog,

thanks for the info. bug will be fixed ASAP.

Hi,

Has this been fixed?  I’m getting a similar error on a live website which isn’t too great.

Rgds

Karen

Hi birches,

Please update this extension on yours live server. Let me know if will still get same issue.

thanks

i’m not getting the option to upgrade - the extension is still 1.1.2

Hi,

1.1.2 latest, u get this error on it ?

Yeah, I get this error message (only on customer configurable products):

This transaction attempt has failed. Please use the Proceed button go back to the web store from which you were purchasing. The details of the failure are given below.

Status:  INVALID

Status Detail:  3021 : The Basket format is invalid. The value was 2:Sidi Courier:1.0000:165.91:29.04:194.95:194.95.

I’m getting the same error - any ideas ?
It only happens for configurable products - simple products work fine.

Hi Guys, Please upgrade extension to 1.1.3.

let me know if something.

Thanks ... upgraded to 1.1.3 and its resolved the issue

On the Protx form, for “To Pay For”, I am getting “English Payment”.  Where can I change or set this ?

Update to above - Ignore, just realised it picks up the name of the store

I’ve got the same error occurring with configurable products, and I have upgraded the Mage_Protx to 1.1.3 (beta) and cleared the cache.
Error is still “ 3021 : The Basket format is invalid. “

Any other advice on what I can do to resolve this? Are there any related modules that need upgrading as well?

ripster - 29 October 2008 02:42 PM

Thanks ... upgraded to 1.1.3 and its resolved the issue

On the Protx form, for “To Pay For”, I am getting “English Payment”.  Where can I change or set this ?

Update to above - Ignore, just realised it picks up the name of the store

hi,

in configuration section you have “Transaction Description” if it will be empty - store name will be used (like in your case). Change it to desirable text.

Matt Collins - 13 November 2008 05:26 AM

I’ve got the same error occurring with configurable products, and I have upgraded the Mage_Protx to 1.1.3 (beta) and cleared the cache.
Error is still “ 3021 : The Basket format is invalid. “

Any other advice on what I can do to resolve this? Are there any related modules that need upgrading as well?

hi, can u do such thing:
1. enter in Vendor name & Vendor encrypted password some dummy info.
2. enable Debug
3. paste here request_body from protx_api_debug table in your DB after transaction which should result 3021 Error

thanks

Here’s the debug info, hope it’s of some use. URL and website name changed.

https://ukvpstest.protx.com/vspgateway/service/vspform-register.vsp
Array
(
[VendorTxCode] => 100000027
[Amount] => 48.00
[Currency] => GBP
[Description] => Sample Website payment
[SuccessURL] => http://www.samplewebsite.co.uk/protx/standard/successresponse/
[FailureURL] => http://www.samplewebsite.co.uk/protx/standard/failureresponse/
[CustomerName] => bob b
[CustomerEMail] => bob@bob.com
[ContactNumber] => bb
[ContactFax] =>
[VendorEMail] =>
[eMailMessage] =>
[BillingAddress] =>
bob b
bb
bb
bb

bb, TR1 3DR,
United Kingdom
T: bb

[BillingPostCode] => TR1 3DR
[DeliveryAddress] =>
bob b
bb
bb
bb

bb, TR1 3DR,
United Kingdom
T: bb

[DeliveryPostCode] => TR1 3DR
[Basket] => 3:Pure Alpaca plain grey scarf:1.0000:38.30:6.70:45.00:45.00:Shipping:::::3.00
[AllowGiftAid] => 0
[ApplyAVSCV2] => 0
[Apply3DSecure] => 0
)

Hi,

hm… stange result ... are u using last version of Magento ?

Yeah, i’m on the latest versions of everything far as I can tell. I ran the check for upgrades yesterday before posting.
I’ve attached the shot from the connect manager

Click thumbnail to see full-size image