Posting in the Magento forums has been disabled pending the implementation of a new and improved forum solution which should better serve the community.

For new questions please post at, the community-run support site for the Magento community. We will be providing updates on the new forum solution soon. For questions or concerns please email

Magento Forum

How do I know if I purchase a support package, I will get support? 
Total Posts:  39
Joined:  2008-05-14

The forum is filled with questions that have gone unanswered for months at a time in cases.

Even answers to basic stuff seem lacking - the documentation is incomplete - there is a reference to chapter 12 that doesn’t exist in the user’s guide.

So what should I expect for $500 professional support package?

I don’t think totally neglecting the community user forum is a good strategy for pushing users to purchase support agreements, if that’s what is happening . . .

It appears that the magento community can’t take care of its own . . . which for a new product could spell disaster . . .

Seems like a great product, but having a really hard time finding answers . . . .

Magento Community Magento Community
Magento Community
Magento Community
Magento Community
Magento Community
Back to top