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Magento Login Failure
 
Brahmdevsharma
Jr. Member
 
Total Posts:  5
Joined:  2013-09-30
 

Hi,

Hope to get the response soon as up till now din get any respond from Magento forums. :(
But I am stuck in a situation where the customers are not able to login in our sub domain magento website.
We have a domain containing magento installation already but we also created a subfolder in it and installed magento in that folder as demo application. SO in short there are two magento installation as domain and sub domain.
I dont know why the customers are not able to login in our subdomain website.
There are no errror message getting displayed after trying to log in.
Why the customers are not getting redirected to there dashboard even if the username and password are correct.

After continuous research I think is it a cookie issue ?
If yes, then in configuration do we need to configure anything in session validating ?

Please guide and help ...

 
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Petrov_Eugen
Jr. Member
 
Total Posts:  10
Joined:  2014-04-09
 

Hello Brahmdevsharma.

I guess that the problem in cookies.
Magento has to configure the cookie path in Admin Panel and they seem to be different for the domain and subdomain.

NEKLO

1001 Bayhill Drive, 2nd Floor, San Bruno, 94066
California, United States of America, +1-855-380-5958

 
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Brahmdevsharma
Jr. Member
 
Total Posts:  5
Joined:  2013-09-30
 

Hi Petrov_Eugen,

Thanks for the quick response..
Can you please help me to configure the cookie path or domain in Admin Panel for the domain and subdomain..
As to what should be the value inserted in both the fields ?
As I am facing login fail in my sub domain..

Thanks in advance..

 
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Petrov_Eugen
Jr. Member
 
Total Posts:  10
Joined:  2014-04-09
 

Brahmdevsharma try this:

https://disk.yandex.ru/public/?hash=HI2MBz4hPNDDI3lCuj+70dIESm9g1RfMH0pc7qZDfnM=

NEKLO

1001 Bayhill Drive, 2nd Floor, San Bruno, 94066
California, United States of America, +1-855-380-5958

 
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Brahmdevsharma
Jr. Member
 
Total Posts:  5
Joined:  2013-09-30
 

Hi,

As the link to page is not found. Also its showing the content in other language other than English.
Please can you share the idea over here. Will be of great help.

Thanks,

 
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