Magento

When a customer is redirected to the protx website where they enter their card details, the billing address is automatically filled with the Telephone Number and Fax Number below the address. eg:

Customer Name

123 Example Street

Example City, PC01 1PC,
United Kingdom
T: 0800 000000
F: 0800 000000

Customers are finding that this can cause the payment to fail because the billing address is different to that held by the card company.

Please could you remove these fields from the billing address so that the payment will go through.

Thank you

Hi Tim Deeson,

We will look forward to fix this. Thanks for info.

This issue does not seem to be solved. It always sends across the Telephone number to Protx and then this fails the address checks for my customers.

I have lost a lot of orders because of this problem. Can anyone please advise?

Hi,

Upgrade Protx extension to 1.1.2. We don’t have live account to test but in simulator everything works fine and billing address sent without phone and fax numbers.
Please let me know if this would help you.

Thanks

In a live account in the billing address box, the following information is getting passed across:

Customer Name
Address
CIty
Postcode
Country

There are no large spaces or telephone numbers as before. I am not sure if the Name or Postcode are needed in the Billing Address box as there are separate Boxes for these fields.

If you require any other info let me know.

Marcus

Hi linedog,

ok, thanks for the info… let me know if you will still get declined transactions bc of this.