Magento

Now I have another question ... Do you find that the shipping rates are very high?

Thank you, Thank you from another Canadian!

Thank you! changing it to EUR works for me in the Netherlands

I am unable to get FedEx to work.  But I’m not getting any results from debugging, either.

1. I have selected only ONE type of shipping option—so as to help me troubleshoot.  I have selected only FedEx.  To further troubleshoot, I’ve selected only 2nd day delivery and disabled free shipping option.

2. I have called FedEx tech support and confirmed that I AM on the production server.  I have the following info:

username to log in to fedex.com
fedex account number
Production security code
production meter number

3. I have tried all of the above four options for USER ID in Magento.  I am assuming that it should be the first one—my FedEx user id (i.e. the one I use to log on to either fedex.com or fedex developer site.

4.  Here is how the problem presents itself:

A) Go to front end of store. Add item to cart.  Enter 5-digit zip and state and click the button to quickly calculate estimated postage.  This results in the browser hanging - and will end up giving me a blank screen (firefox) or an error message (safari).  NOTE:  in this estimate shipping box, it does NOT give me any options other than destination—i.e. it doesn’t provide FedEx 2day as an option.  Is that a problem, too?

B) Add item to cart.  Checkout as guest.  Enter my billing/shipping info.  Cick continue (which should launch next step—shipping).  Browser freezes same as above.

5.  I read this thread and I edited the PHP of the FedEx file—I inserted Mage::log($responseBody); on the next line after the one I was supposed to search for.  I don’t think it makes a difference whether it’s on the next line or next to it on the right.  I then configured magento system to log errors.

6.  I then went back and triggered the two types of browser freezes above (A & B), then went back and checked error log.  There is no exceptions file, just a system.log.  It reads:

2008-09-02T20:35:18+00:00 DEBUG (7):
2008-09-02T20:38:49+00:00 DEBUG (7):
2008-09-02T20:43:24+00:00 DEBUG (7):
2008-09-02T20:45:28+00:00 DEBUG (7):

I think that is simply logging the fact that it’s set to debug mode.  Or is there some content in the number 7?

QUESTIONS:

1. please confirm whether USER ID for FedEx is username, account number, production key, or meter number.
2. if i don’t see FedEx as an option in the ESTIMATE POSTAGE box on front end, is that already the sign of a problem?
3. How do I fix this?

THANK YOU!!!

- Mark

PROBLEM SOLVED!

1. Problem was with Go Daddy’s database access, not my settings.

2. If others are having this problem, I found the answer to my own question:  the correct thing to enter in the USER ID for FedEx shipping is your ACCOUNT NUMBER.

- M.

I’m cross posting this in case it helps someone else. I wasn’t getting FedEx shipping estimates and I ended up finding a fix by using the Mage::log statments as described above:

http://www.magentocommerce.com/boards/viewthread/8868/P15/#t65987

Interesting.

It seems that Magneto have fixed this bug in 1.1.6, as the code in Fedex.php now uses the set value of CurrencyCode in the DB instead of a hardwired one. Great !!

No, for whatever reason, if you’re in the UK, with GBP, GB Pounds, the Fedex rates are NOT returned.

This was the same earlier, ie using GBP hardwired in, wouldnt return any rates, but now, it effectively breaks the FedEx rates idf you’re in UK and probably a number of other countries. See Bug 7731 that I have reported.